API Performance Stats

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

Notes on the data:  Unweighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years.  Since November 2022 there have been 9 Providers and 20 brands providing data.

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years.  Since November 2022 there have been 9 Providers and 20 brands providing data.

Successful API calls

This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.

Successful Payments

This chart shows the number of successful single domestic payment and variable recurring payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years.  Since November 2022 there have been 9 Providers and 20 brands providing data.

Average API call response times

This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.

Open Banking Users

All Users

This chart shows the total and number of new users consuming Open Banking services each month

Notes on the data:

All users have consumed AIS and/or PIS services in the reporting period.  

Total users as reported includes the volume of new users.

Open Banking are unable to identify individuals consuming services through more than one brand.  Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.

New users have consumed AIS and/or PIS services for the first time during the reporting period.  Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart

Since November 2022 there have been 9 Providers and 20 brands providing data.

AIS users

This chart shows the total and number of AIS users consuming Open Banking services each month

Notes on the data: 

All users have consumed AIS and/or PIS services in the reporting period.  

Total users as reported includes the volume of new users.

Open Banking are unable to identify individuals consuming services through more than one brand.  Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.

New users have consumed AIS and/or PIS services for the first time during the reporting period.  Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart

PIS Users

This chart shows the total and number of PIS users consuming Open Banking services each month

Notes on the data: 

All users have consumed AIS and/or PIS services in the reporting period.  

Total users as reported includes the volume of new users.

Open Banking are unable to identify individuals consuming services through more than one brand.  Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.

New users have consumed AIS and/or PIS services for the first time during the reporting period.  Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart

February key performance metrics

99.70%

Average API availability – unweighted

374ms

Average API response time

99.55%

Successful API calls (%)

99.87%

Average API availability – weighted

1378.3m

Successful API calls (actual)

0.45%

Failed API calls

February 2024

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

Average API availability

99.70%

Core hours (06:00-00:00)

99.80%

Non core hours (00:00-06:00)

99.40%

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

February 2024

Average API availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

February 2024

Core hours by brand (06:00 – 0:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

February 2024

Non core hours by brand (00:00 – 6:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

February 2024

AIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

February 2024

PIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

February 2024

API availability by category – unweighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

98.53%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.53%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

98.53%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.53%

Transactions

100.0%

Bank of Ireland UK Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.08%

Account Requests – CoF

99.22%

Accounts

99.08%

Balances

99.08%

Beneficiaries

100.0%

Payments – AIS

99.08%

Payments – CoF

100.0%

Payments – PIS

99.08%

payments-VRP

99.08%

Products

99.08%

Standing Orders – AIS

99.08%

Standing Orders – PIS

99.08%

Statements

99.08%

Transactions

99.08%

Bank of Scotland Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Barclays Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.89%

Account Requests – CoF

100.0%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – AIS

99.89%

Payments – PIS

99.89%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.89%

Statements

99.89%

Transactions

99.89%

Danske Bank Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.96%

Account Requests – CoF

100.0%

Accounts

99.85%

Balances

99.85%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.86%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.85%

First Direct Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

99.98%

Balances

99.98%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.98%

Halifax Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Business Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.94%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

HSBC Kinetic Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

HSBC Personal Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

Lloyds Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.99%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

MBNA Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.98%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.97%

Mettle Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

100.0%

Products

100.0%

Statements

100.0%

Transactions

100.0%

Nationwide Building Society Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.32%

Account Requests – CoF

99.32%

Accounts

99.46%

Balances

99.46%

Beneficiaries

99.46%

Direct Debits

99.46%

Payments – AIS

99.46%

Payments – CoF

99.46%

Payments – PIS

99.32%

payments-VRP

99.2%

Products

99.46%

Standing Orders – AIS

99.46%

Standing Orders – PIS

99.32%

Statements

99.75%

Transactions

99.45%

NWB Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.81%

Account Requests – CoF

99.86%

Accounts

99.81%

Balances

99.81%

Beneficiaries

99.81%

Direct Debits

99.81%

Payments – AIS

99.91%

Payments – CoF

99.86%

Payments – PIS

99.86%

payments-VRP

99.86%

Products

99.81%

Standing Orders – AIS

99.81%

Standing Orders – PIS

99.86%

Statements

99.82%

Transactions

99.81%

RBS Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.84%

Account Requests – CoF

99.84%

Accounts

99.84%

Balances

99.84%

Beneficiaries

99.84%

Direct Debits

99.84%

Payments – AIS

99.84%

Payments – CoF

99.84%

Payments – PIS

99.84%

payments-VRP

99.84%

Products

99.84%

Standing Orders – AIS

99.84%

Standing Orders – PIS

99.84%

Statements

99.84%

Transactions

99.84%

Santander UK plc Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.63%

Account Requests – CoF

99.63%

Accounts

99.63%

Balances

99.63%

Beneficiaries

99.63%

Direct Debits

99.63%

Payments – AIS

100.0%

Payments – CoF

99.63%

Payments – PIS

99.63%

payments-VRP

99.63%

Products

99.63%

Standing Orders – AIS

99.63%

Standing Orders – PIS

99.63%

Statements

99.63%

Transactions

99.63%

UBN Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.82%

Account Requests – CoF

99.83%

Accounts

99.82%

Balances

99.82%

Beneficiaries

99.82%

Direct Debits

99.82%

Payments – AIS

99.82%

Payments – CoF

99.83%

Payments – PIS

99.83%

payments-VRP

99.83%

Products

99.82%

Standing Orders – AIS

99.82%

Standing Orders – PIS

99.83%

Statements

99.93%

Transactions

99.82%

February 2024

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

Average weighted API availability

99.87%

Core hours (06:00-00:00)

99.93%

Non core hours (00:00-06:00)

99.59%
February 2024

Average API availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

Core hours by brand (06:00 – 0:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

Non core hours by brand (00:00 – 6:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

AIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

PIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

API availability by category – weighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

98.6%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.53%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

98.54%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.53%

Transactions

100.0%

Bank of Ireland UK Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.08%

Account Requests – CoF

99.53%

Accounts

99.08%

Balances

99.08%

Beneficiaries

100.0%

Payments – AIS

99.08%

Payments – CoF

100.0%

Payments – PIS

99.08%

payments-VRP

99.63%

Products

99.08%

Standing Orders – AIS

99.08%

Standing Orders – PIS

99.08%

Statements

99.08%

Transactions

99.08%

Bank of Scotland Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Barclays Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.89%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – AIS

99.89%

Payments – PIS

99.89%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.89%

Statements

99.89%

Transactions

99.89%

Danske Bank Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.96%

Account Requests – CoF

100.0%

Accounts

99.85%

Balances

99.85%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.92%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.85%

First Direct Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

99.98%

Balances

99.98%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.98%

Halifax Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Business Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.98%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

HSBC Kinetic Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

HSBC Personal Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

Lloyds Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

MBNA Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

99.98%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Statements

100.0%

Transactions

99.97%

Mettle Availability by Endpoint Category:

February 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

100.0%

Products

100.0%

Statements

100.0%

Transactions

100.0%

Nationwide Building Society Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.46%

Account Requests – CoF

99.45%

Accounts

99.46%

Balances

99.46%

Beneficiaries

99.46%

Direct Debits

99.46%

Payments – AIS

99.46%

Payments – CoF

99.46%

Payments – PIS

99.42%

payments-VRP

99.36%

Products

99.46%

Standing Orders – AIS

99.46%

Standing Orders – PIS

99.45%

Statements

99.75%

Transactions

99.45%

NWB Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.81%

Account Requests – CoF

99.86%

Accounts

99.81%

Balances

99.81%

Beneficiaries

99.81%

Direct Debits

99.81%

Payments – AIS

99.91%

Payments – CoF

99.86%

Payments – PIS

99.86%

payments-VRP

99.86%

Products

99.81%

Standing Orders – AIS

99.81%

Standing Orders – PIS

99.86%

Statements

99.82%

Transactions

99.81%

RBS Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.84%

Account Requests – CoF

99.84%

Accounts

99.84%

Balances

99.84%

Beneficiaries

99.84%

Direct Debits

99.84%

Payments – AIS

99.84%

Payments – CoF

99.84%

Payments – PIS

99.84%

payments-VRP

99.85%

Products

99.84%

Standing Orders – AIS

99.84%

Standing Orders – PIS

99.91%

Statements

99.84%

Transactions

99.84%

Santander UK plc Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.63%

Account Requests – CoF

99.63%

Accounts

99.63%

Balances

99.63%

Beneficiaries

99.63%

Direct Debits

99.63%

Payments – CoF

99.63%

Payments – PIS

99.63%

payments-VRP

99.63%

Products

99.63%

Standing Orders – AIS

99.63%

Standing Orders – PIS

99.63%

Statements

99.63%

Transactions

99.63%

UBN Availability by Endpoint Category:

February 2024
Account Requests – AIS

99.82%

Account Requests – CoF

99.84%

Accounts

99.82%

Balances

99.82%

Beneficiaries

99.82%

Direct Debits

99.82%

Payments – AIS

99.82%

Payments – CoF

99.83%

Payments – PIS

99.83%

payments-VRP

99.89%

Products

99.82%

Standing Orders – AIS

99.82%

Standing Orders – PIS

99.86%

Statements

99.93%

Transactions

99.82%

February 2024

Average API response times

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in February.

Average API Response Time

374 milliseconds
February 2024

Average API response times by brand

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

Response times by brand

Select an account provider

AIB (NI) Response times (milliseconds):

February 2024
Account Requests – AIS

192ms

Accounts

147ms

Balances

117ms

Direct Debits

639ms

Payments – CoF

161ms

Payments – PIS

135ms

Products

149ms

Standing Orders – AIS

170ms

Standing Orders – PIS

143ms

Transactions

125ms

AIB Group (UK) p.l.c. Response times (milliseconds):

February 2024
Account Requests – AIS

111ms

Accounts

68ms

Balances

36ms

Direct Debits

1,531ms

Payments – CoF

131ms

Payments – PIS

66ms

Products

128ms

Standing Orders – AIS

92ms

Standing Orders – PIS

67ms

Transactions

45ms

Bank of Ireland UK Response times (milliseconds):

February 2024
Account Requests – AIS

188ms

Account Requests – CoF

373ms

Accounts

338ms

Balances

361ms

Beneficiaries

1,170ms

Payments – AIS

380ms

Payments – CoF

771ms

Payments – PIS

767ms

payments-VRP

897ms

Products

511ms

Standing Orders – AIS

496ms

Standing Orders – PIS

706ms

Statements

761ms

Transactions

396ms

Bank of Scotland Response times (milliseconds):

February 2024
Account Requests – AIS

352ms

Account Requests – CoF

361ms

Accounts

215ms

Balances

224ms

Beneficiaries

345ms

Direct Debits

288ms

Payments – AIS

273ms

Payments – CoF

324ms

Payments – PIS

498ms

payments-VRP

525ms

Products

463ms

Standing Orders – AIS

268ms

Standing Orders – PIS

570ms

Statements

419ms

Transactions

299ms

Barclays Response times (milliseconds):

February 2024
Account Requests – AIS

157ms

Account Requests – CoF

299ms

Accounts

248ms

Balances

278ms

Beneficiaries

192ms

Direct Debits

378ms

Payments – AIS

377ms

Payments – CoF

471ms

Payments – PIS

350ms

payments-VRP

505ms

Products

632ms

Standing Orders – AIS

333ms

Standing Orders – PIS

310ms

Statements

53ms

Transactions

321ms

Cater Allen Response times (milliseconds):

February 2024
Account Requests – AIS

46ms

Accounts

88ms

Balances

69ms

Beneficiaries

94ms

Direct Debits

96ms

Payments – AIS

95ms

Payments – PIS

52ms

Products

95ms

Standing Orders – AIS

95ms

Standing Orders – PIS

28ms

Statements

74ms

Transactions

69ms

Danske Bank Response times (milliseconds):

February 2024
Account Requests – AIS

55ms

Account Requests – CoF

140ms

Accounts

362ms

Balances

236ms

Beneficiaries

179ms

Direct Debits

360ms

Payments – AIS

346ms

Payments – CoF

116ms

Payments – PIS

167ms

payments-VRP

199ms

Products

142ms

Standing Orders – AIS

396ms

Standing Orders – PIS

194ms

Transactions

560ms

First Direct Response times (milliseconds):

February 2024
Account Requests – AIS

188ms

Account Requests – CoF

300ms

Accounts

435ms

Balances

462ms

Beneficiaries

694ms

Direct Debits

682ms

Payments – AIS

894ms

Payments – CoF

684ms

Payments – PIS

325ms

payments-VRP

418ms

Products

979ms

Standing Orders – AIS

882ms

Standing Orders – PIS

304ms

Transactions

633ms

Halifax Response times (milliseconds):

February 2024
Account Requests – AIS

353ms

Account Requests – CoF

353ms

Accounts

215ms

Balances

227ms

Beneficiaries

323ms

Direct Debits

288ms

Payments – AIS

271ms

Payments – CoF

324ms

Payments – PIS

504ms

payments-VRP

525ms

Products

464ms

Standing Orders – AIS

267ms

Standing Orders – PIS

600ms

Statements

413ms

Transactions

309ms

HSBC Business Response times (milliseconds):

February 2024
Account Requests – AIS

235ms

Account Requests – CoF

697ms

Accounts

628ms

Balances

624ms

Beneficiaries

788ms

Direct Debits

857ms

Payments – AIS

317ms

Payments – CoF

790ms

Payments – PIS

450ms

payments-VRP

473ms

Products

1,110ms

Standing Orders – AIS

515ms

Standing Orders – PIS

334ms

Transactions

779ms

HSBC Kinetic Response times (milliseconds):

February 2024
Account Requests – AIS

189ms

Account Requests – CoF

378ms

Accounts

657ms

Balances

580ms

Beneficiaries

565ms

Direct Debits

763ms

Payments – AIS

781ms

Payments – CoF

792ms

Payments – PIS

216ms

payments-VRP

325ms

Products

1,117ms

Standing Orders – AIS

853ms

Standing Orders – PIS

211ms

Transactions

717ms

HSBC Personal Response times (milliseconds):

February 2024
Account Requests – AIS

196ms

Account Requests – CoF

327ms

Accounts

422ms

Balances

475ms

Beneficiaries

670ms

Direct Debits

616ms

Payments – AIS

852ms

Payments – CoF

599ms

Payments – PIS

333ms

payments-VRP

400ms

Products

914ms

Standing Orders – AIS

857ms

Standing Orders – PIS

295ms

Transactions

646ms

Lloyds Response times (milliseconds):

February 2024
Account Requests – AIS

353ms

Account Requests – CoF

353ms

Accounts

214ms

Balances

223ms

Beneficiaries

318ms

Direct Debits

288ms

Payments – AIS

272ms

Payments – CoF

322ms

Payments – PIS

543ms

payments-VRP

523ms

Products

463ms

Standing Orders – AIS

267ms

Standing Orders – PIS

569ms

Statements

486ms

Transactions

293ms

MBNA Response times (milliseconds):

February 2024
Account Requests – AIS

364ms

Accounts

272ms

Balances

313ms

Beneficiaries

298ms

Direct Debits

227ms

Payments – AIS

231ms

Products

229ms

Standing Orders – AIS

228ms

Statements

372ms

Transactions

375ms

Mettle Response times (milliseconds):

February 2024
Account Requests – AIS

59ms

Accounts

59ms

Balances

50ms

Beneficiaries

526ms

Direct Debits

206ms

Payments – AIS

52ms

Payments – PIS

87ms

Products

78ms

Statements

99ms

Transactions

84ms

Nationwide Building Society Response times (milliseconds):

February 2024
Account Requests – AIS

75ms

Account Requests – CoF

218ms

Accounts

194ms

Balances

184ms

Beneficiaries

426ms

Direct Debits

588ms

Payments – AIS

241ms

Payments – CoF

238ms

Payments – PIS

277ms

payments-VRP

237ms

Products

206ms

Standing Orders – AIS

205ms

Standing Orders – PIS

279ms

Statements

1,146ms

Transactions

228ms

NWB Response times (milliseconds):

February 2024
Account Requests – AIS

180ms

Account Requests – CoF

463ms

Accounts

377ms

Balances

346ms

Beneficiaries

650ms

Direct Debits

273ms

Payments – AIS

287ms

Payments – CoF

242ms

Payments – PIS

460ms

payments-VRP

503ms

Products

247ms

Standing Orders – AIS

389ms

Standing Orders – PIS

377ms

Statements

190ms

Transactions

499ms

RBS Response times (milliseconds):

February 2024
Account Requests – AIS

183ms

Account Requests – CoF

511ms

Accounts

397ms

Balances

380ms

Beneficiaries

682ms

Direct Debits

301ms

Payments – AIS

331ms

Payments – CoF

258ms

Payments – PIS

505ms

payments-VRP

573ms

Products

262ms

Standing Orders – AIS

501ms

Standing Orders – PIS

378ms

Statements

207ms

Transactions

550ms

Santander UK plc Response times (milliseconds):

February 2024
Account Requests – AIS

482ms

Account Requests – CoF

565ms

Accounts

588ms

Balances

662ms

Beneficiaries

847ms

Direct Debits

731ms

Payments – CoF

695ms

Payments – PIS

527ms

payments-VRP

429ms

Products

632ms

Standing Orders – AIS

709ms

Standing Orders – PIS

589ms

Statements

662ms

Transactions

832ms

UBN Response times (milliseconds):

February 2024
Account Requests – AIS

186ms

Account Requests – CoF

656ms

Accounts

451ms

Balances

462ms

Beneficiaries

664ms

Direct Debits

304ms

Payments – AIS

299ms

Payments – CoF

282ms

Payments – PIS

573ms

payments-VRP

784ms

Products

241ms

Standing Orders – AIS

484ms

Standing Orders – PIS

448ms

Statements

220ms

Transactions

515ms

February 2024

Successful API calls

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

Successful API calls

Total calls 1,378,292,923 % of overall total calls 99.55%

AIS

Total calls 1,112,131,339 % of overall total calls 80.33%

PIS

Total calls 59,024,869 % of overall total calls 4.26%
February 2024

Successful API calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

Successful AIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

Successful PIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

Successful payment initiation requests by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

February 2024

Failed API calls

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

Failed API Calls

Total calls 6,193,328 % of overall total calls 0.45%

Business

Total calls 4,794,586 % of overall total calls 0.35%

Technical

Total calls 1,398,742 % of overall total calls 0.10%

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

February 2024

Failed API calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

Failed Technical calls

Failed Business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

February 2024

Failed business calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

Failed business calls as % of total calls

Volume of failed business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

February 2024

Failed technical calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

Failed technical calls as % of total calls

Volume of failed technical calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

February 2024

Rejected API calls

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

Rejected API Calls

Total calls 1,797,723 % of overall total calls 0.130%

HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.

February 2024

Rejected API calls by brand

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in February.

HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.