Customer Experience Guidelines Checklist v.1.3.0

30 April 2019

The Customer Experience Checklist will serve as an essential tool that will enable Participants to self-attest against key criteria identified within the Customer Experience Guidelines. Participants can answer specific questions to demonstrate conformance to the…

Document Format: Microsoft Excel


Customer Experience Guidelines version 1.2

15 March 2019

This version of the Customer Experience Guidelines aligns to the updated v3.1.1 API technical specifications. In addition, it includes guidelines for referring to agencies in customer journeys and also provides updates on the data cluster…

Document Format: PDF