Dispute Management SystemSecurely connect with other ASPSPs and TPPs and manage every case in one easy-to-use online portal. Log InScroll for more OBIE’s Dispute management system (DMS) 2.0• Check your technical readiness by reviewing this document. • Once you’re fully registered, you can start communicating with other users.• View the video below to familiarise yourself with how you can use DMS to resolve your customers’ disputes and complaints. Creating a case using OBIE’s Dispute Management System (DMS) 2.0 How to create a case using OBIE’s Dispute Management System (DMS) 2.0 DMS how to videosReview the functionality, design, and experience of the OBIE’s Dispute management system. Uploading evidence Sending messages Assigning a case Adding notes Adding or removing respondents Logging case outcomes Case history Case dashboard Exporting a case Adding and managing users Adding and managing members (OBIE admin) DMS V2.0 training webinar Reviewing the company audit log Reviewing the user audit Log Creating an internal case Supporting documentation • Dispute management system (DMS) Code of good practice • Dispute management system (DMS) 2.0 Frequently asked questions • Dispute management system (DMS) 2.0 Information security, frequently asked questions • Dispute management system (DMS) 2.0 Data protection framework and frequently asked questions Dispute management system (DMS) 2.0 Reason codes matrix used to categorise issues, complaints and disputes on the platform • Dispute management system (DMS) 2.0 User access controls matrix for managing and viewing issues, complaints and disputes on the platform
Dispute Management SystemSecurely connect with other ASPSPs and TPPs and manage every case in one easy-to-use online portal. Log InScroll for more
OBIE’s Dispute management system (DMS) 2.0• Check your technical readiness by reviewing this document. • Once you’re fully registered, you can start communicating with other users.• View the video below to familiarise yourself with how you can use DMS to resolve your customers’ disputes and complaints.
DMS how to videosReview the functionality, design, and experience of the OBIE’s Dispute management system. Uploading evidence Sending messages Assigning a case Adding notes Adding or removing respondents Logging case outcomes Case history Case dashboard Exporting a case Adding and managing users Adding and managing members (OBIE admin) DMS V2.0 training webinar Reviewing the company audit log Reviewing the user audit Log Creating an internal case
Supporting documentation • Dispute management system (DMS) Code of good practice • Dispute management system (DMS) 2.0 Frequently asked questions • Dispute management system (DMS) 2.0 Information security, frequently asked questions • Dispute management system (DMS) 2.0 Data protection framework and frequently asked questions Dispute management system (DMS) 2.0 Reason codes matrix used to categorise issues, complaints and disputes on the platform • Dispute management system (DMS) 2.0 User access controls matrix for managing and viewing issues, complaints and disputes on the platform
Dispute management system (DMS) 2.0 Reason codes matrix used to categorise issues, complaints and disputes on the platform
• Dispute management system (DMS) 2.0 User access controls matrix for managing and viewing issues, complaints and disputes on the platform