API Performance StatsSelect a month:March 2024February 2024January 2024December 2023November 2023October 2023September 2023August 2023July 2023June 2023May 2023April 2023March 2023February 2023January 2023December 2022November 2022October 2022September 2022August 2022July 2022June 2022May 2022April 2022March 2022Download historical data (last 12 months):Download dataHistoric Data Download – CMA9 (CSV)Historic Data Download (PDF) Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.Notes on the data: Unweighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Successful API calls This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Successful Payments This chart shows the number of successful single domestic payment and variable recurring payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Average API call response times This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Open Banking Users All Users AIS users PIS users All Users This chart shows the total and number of new users consuming Open Banking services each month Notes on the data:All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chartSince November 2022 there have been 9 Providers and 20 brands providing data. AIS users This chart shows the total and number of AIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart PIS Users This chart shows the total and number of PIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart March key performance metrics 99.5% Average API availability – unweighted 371ms Average API response time 99.28% Successful API calls (%) 99.8% Average API availability – weighted 1524.5m Successful API calls (actual) 0.72% Failed API calls Unweighted Weighted Average API availability – unweighted Average API availability by brand – unweighted Core hours by brand (06:00 – 0:00) – unweighted Non core hours by brand (00:00 – 6:00) – unweighted AIS availability by brand – unweighted PIS availability by brand – unweighted API availability by category – unweighted March 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API availability 99.50% Core hours (06:00-00:00) 99.67% Non core hours (00:00-06:00) 98.98% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Beneficiaries 100.0% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.79% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.79% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.86% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Account Requests – CoF 100.0% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.82% Account Requests – CoF 100.0% Accounts 99.78% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.79% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.88% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.81% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.14% payments-VRP 99.03% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.74% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.74% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – AIS 100.0% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.71% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.71% Statements 100.0% Transactions 99.43% Average API availability – weighted Average API availability by brand – weighted Core hours by brand (06:00 – 0:00) – weighted Non core hours by brand (00:00 – 6:00) – weighted AIS availability by brand – weighted PIS availability by brand – weighted API availability by category – weighted March 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average weighted API availability 99.80% Core hours (06:00-00:00) 99.87% Non core hours (00:00-06:00) 99.49% March 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.42% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.43% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.85% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.83% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.96% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.83% Account Requests – CoF 100.0% Accounts 99.79% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.85% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.97% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.95% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.33% payments-VRP 99.32% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.75% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.75% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.77% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.73% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.75% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.61% Statements 100.0% Transactions 99.43% Average API response times Average API response times by brand Response times by brand March 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API Response Time 371 milliseconds March 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): March 2024 Account Requests – AIS 193ms Accounts 146ms Balances 117ms Direct Debits 510ms Payments – CoF 156ms Payments – PIS 135ms Products 147ms Standing Orders – AIS 164ms Standing Orders – PIS 140ms Transactions 125ms AIB Group (UK) p.l.c. Response times (milliseconds): March 2024 Account Requests – AIS 111ms Accounts 66ms Balances 37ms Payments – CoF 78ms Payments – PIS 59ms Products 70ms Standing Orders – AIS 75ms Standing Orders – PIS 65ms Transactions 45ms Bank of Ireland UK Response times (milliseconds): March 2024 Account Requests – AIS 188ms Account Requests – CoF 564ms Accounts 340ms Balances 366ms Payments – AIS 395ms Payments – CoF 701ms Payments – PIS 805ms payments-VRP 1,151ms Products 446ms Standing Orders – AIS 560ms Standing Orders – PIS 641ms Statements 746ms Transactions 397ms Bank of Scotland Response times (milliseconds): March 2024 Account Requests – AIS 344ms Account Requests – CoF 345ms Accounts 212ms Balances 226ms Beneficiaries 336ms Direct Debits 281ms Payments – AIS 265ms Payments – CoF 318ms Payments – PIS 518ms payments-VRP 537ms Products 455ms Standing Orders – AIS 259ms Standing Orders – PIS 521ms Statements 418ms Transactions 287ms Barclays Response times (milliseconds): March 2024 Account Requests – AIS 139ms Account Requests – CoF 205ms Accounts 202ms Balances 250ms Beneficiaries 219ms Direct Debits 368ms Payments – AIS 404ms Payments – CoF 361ms Payments – PIS 281ms payments-VRP 423ms Products 504ms Standing Orders – AIS 318ms Standing Orders – PIS 228ms Statements 58ms Transactions 337ms Cater Allen Response times (milliseconds): March 2024 Account Requests – AIS 45ms Accounts 72ms Balances 65ms Beneficiaries 68ms Direct Debits 70ms Payments – AIS 67ms Payments – PIS 49ms Products 67ms Standing Orders – AIS 68ms Standing Orders – PIS 29ms Statements 59ms Transactions 61ms Danske Bank Response times (milliseconds): March 2024 Account Requests – AIS 65ms Account Requests – CoF 150ms Accounts 394ms Balances 275ms Beneficiaries 203ms Direct Debits 393ms Payments – AIS 378ms Payments – CoF 123ms Payments – PIS 146ms payments-VRP 324ms Products 174ms Standing Orders – AIS 432ms Standing Orders – PIS 226ms Transactions 568ms First Direct Response times (milliseconds): March 2024 Account Requests – AIS 189ms Account Requests – CoF 295ms Accounts 431ms Balances 459ms Beneficiaries 761ms Direct Debits 714ms Payments – AIS 906ms Payments – CoF 680ms Payments – PIS 340ms payments-VRP 419ms Products 987ms Standing Orders – AIS 882ms Standing Orders – PIS 297ms Statements 322ms Transactions 625ms Halifax Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 343ms Accounts 213ms Balances 230ms Beneficiaries 322ms Direct Debits 280ms Payments – AIS 263ms Payments – CoF 317ms Payments – PIS 519ms payments-VRP 536ms Products 457ms Standing Orders – AIS 258ms Standing Orders – PIS 514ms Statements 414ms Transactions 302ms HSBC Business Response times (milliseconds): March 2024 Account Requests – AIS 236ms Account Requests – CoF 710ms Accounts 635ms Balances 634ms Beneficiaries 472ms Direct Debits 909ms Payments – AIS 243ms Payments – CoF 754ms Payments – PIS 458ms payments-VRP 504ms Products 1,176ms Standing Orders – AIS 292ms Standing Orders – PIS 311ms Statements 747ms Transactions 776ms HSBC Kinetic Response times (milliseconds): March 2024 Account Requests – AIS 191ms Account Requests – CoF 373ms Accounts 651ms Balances 594ms Beneficiaries 620ms Direct Debits 737ms Payments – AIS 718ms Payments – CoF 796ms Payments – PIS 266ms payments-VRP 307ms Products 1,116ms Standing Orders – AIS 903ms Standing Orders – PIS 225ms Statements 956ms Transactions 712ms HSBC Personal Response times (milliseconds): March 2024 Account Requests – AIS 195ms Account Requests – CoF 324ms Accounts 444ms Balances 476ms Beneficiaries 682ms Direct Debits 652ms Payments – AIS 903ms Payments – CoF 591ms Payments – PIS 341ms payments-VRP 399ms Products 913ms Standing Orders – AIS 918ms Standing Orders – PIS 302ms Statements 123ms Transactions 640ms Lloyds Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 340ms Accounts 212ms Balances 226ms Beneficiaries 313ms Direct Debits 280ms Payments – AIS 264ms Payments – CoF 316ms Payments – PIS 555ms payments-VRP 535ms Products 456ms Standing Orders – AIS 259ms Standing Orders – PIS 516ms Statements 520ms Transactions 288ms MBNA Response times (milliseconds): March 2024 Account Requests – AIS 358ms Accounts 269ms Balances 319ms Beneficiaries 300ms Direct Debits 222ms Payments – AIS 223ms Payments – PIS 589ms Products 220ms Standing Orders – AIS 221ms Statements 373ms Transactions 371ms Mettle Response times (milliseconds): March 2024 Account Requests – AIS 61ms Account Requests – CoF 126ms Accounts 62ms Balances 50ms Beneficiaries 414ms Direct Debits 208ms Payments – AIS 56ms Payments – PIS 87ms Products 79ms Statements 59ms Transactions 79ms Nationwide Building Society Response times (milliseconds): March 2024 Account Requests – AIS 74ms Account Requests – CoF 212ms Accounts 209ms Balances 182ms Beneficiaries 450ms Direct Debits 630ms Payments – AIS 265ms Payments – CoF 233ms Payments – PIS 508ms payments-VRP 310ms Products 205ms Standing Orders – AIS 222ms Standing Orders – PIS 272ms Statements 984ms Transactions 228ms NWB Response times (milliseconds): March 2024 Account Requests – AIS 158ms Account Requests – CoF 432ms Accounts 401ms Balances 356ms Beneficiaries 610ms Direct Debits 277ms Payments – AIS 209ms Payments – CoF 225ms Payments – PIS 397ms payments-VRP 454ms Products 264ms Standing Orders – AIS 448ms Standing Orders – PIS 326ms Statements 185ms Transactions 479ms RBS Response times (milliseconds): March 2024 Account Requests – AIS 164ms Account Requests – CoF 474ms Accounts 412ms Balances 368ms Beneficiaries 621ms Direct Debits 300ms Payments – AIS 328ms Payments – CoF 243ms Payments – PIS 497ms payments-VRP 540ms Products 269ms Standing Orders – AIS 466ms Standing Orders – PIS 412ms Statements 195ms Transactions 467ms Santander UK plc Response times (milliseconds): March 2024 Account Requests – AIS 483ms Account Requests – CoF 572ms Accounts 591ms Balances 653ms Beneficiaries 840ms Direct Debits 738ms Payments – CoF 701ms Payments – PIS 497ms payments-VRP 455ms Products 616ms Standing Orders – AIS 711ms Standing Orders – PIS 572ms Statements 675ms Transactions 838ms UBN Response times (milliseconds): March 2024 Account Requests – AIS 167ms Account Requests – CoF 618ms Accounts 429ms Balances 436ms Beneficiaries 648ms Direct Debits 311ms Payments – AIS 318ms Payments – CoF 264ms Payments – PIS 499ms payments-VRP 753ms Products 254ms Standing Orders – AIS 453ms Standing Orders – PIS 310ms Statements 201ms Transactions 442ms Successful API calls Successful API calls by brand Successful AIS calls by brand Successful PIS calls by brand Successful payment initiation requests by brand March 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Successful API calls Total calls 1,524,489,033 % of overall total calls 99.28% AIS Total calls 1,276,461,622 % of overall total calls 83.13% PIS Total calls 70,785,344 % of overall total calls 4.61% March 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed API calls Failed API calls by brand Failed business calls by brand Failed technical calls by brand March 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed API Calls Total calls 10,979,877 % of overall total calls 0.72% Business Total calls 6,234,306 % of overall total calls 0.41% Technical Total calls 4,745,571 % of overall total calls 0.31% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. Rejected API calls Rejected API calls by brand March 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Rejected API Calls Total calls 1,983,998 % of overall total calls 0.129% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs. March 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
API Performance StatsSelect a month:March 2024February 2024January 2024December 2023November 2023October 2023September 2023August 2023July 2023June 2023May 2023April 2023March 2023February 2023January 2023December 2022November 2022October 2022September 2022August 2022July 2022June 2022May 2022April 2022March 2022Download historical data (last 12 months):Download dataHistoric Data Download – CMA9 (CSV)Historic Data Download (PDF)
Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.Notes on the data: Unweighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Successful API calls This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Successful Payments This chart shows the number of successful single domestic payment and variable recurring payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Average API call response times This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Open Banking Users All Users AIS users PIS users All Users This chart shows the total and number of new users consuming Open Banking services each month Notes on the data:All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chartSince November 2022 there have been 9 Providers and 20 brands providing data. AIS users This chart shows the total and number of AIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart PIS Users This chart shows the total and number of PIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart
All Users This chart shows the total and number of new users consuming Open Banking services each month Notes on the data:All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chartSince November 2022 there have been 9 Providers and 20 brands providing data.
AIS users This chart shows the total and number of AIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart
PIS Users This chart shows the total and number of PIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart
March key performance metrics 99.5% Average API availability – unweighted 371ms Average API response time 99.28% Successful API calls (%) 99.8% Average API availability – weighted 1524.5m Successful API calls (actual) 0.72% Failed API calls Unweighted Weighted Average API availability – unweighted Average API availability by brand – unweighted Core hours by brand (06:00 – 0:00) – unweighted Non core hours by brand (00:00 – 6:00) – unweighted AIS availability by brand – unweighted PIS availability by brand – unweighted API availability by category – unweighted March 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API availability 99.50% Core hours (06:00-00:00) 99.67% Non core hours (00:00-06:00) 98.98% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Beneficiaries 100.0% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.79% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.79% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.86% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Account Requests – CoF 100.0% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.82% Account Requests – CoF 100.0% Accounts 99.78% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.79% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.88% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.81% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.14% payments-VRP 99.03% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.74% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.74% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – AIS 100.0% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.71% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.71% Statements 100.0% Transactions 99.43% Average API availability – weighted Average API availability by brand – weighted Core hours by brand (06:00 – 0:00) – weighted Non core hours by brand (00:00 – 6:00) – weighted AIS availability by brand – weighted PIS availability by brand – weighted API availability by category – weighted March 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average weighted API availability 99.80% Core hours (06:00-00:00) 99.87% Non core hours (00:00-06:00) 99.49% March 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.42% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.43% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.85% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.83% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.96% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.83% Account Requests – CoF 100.0% Accounts 99.79% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.85% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.97% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.95% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.33% payments-VRP 99.32% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.75% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.75% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.77% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.73% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.75% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.61% Statements 100.0% Transactions 99.43% Average API response times Average API response times by brand Response times by brand March 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API Response Time 371 milliseconds March 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): March 2024 Account Requests – AIS 193ms Accounts 146ms Balances 117ms Direct Debits 510ms Payments – CoF 156ms Payments – PIS 135ms Products 147ms Standing Orders – AIS 164ms Standing Orders – PIS 140ms Transactions 125ms AIB Group (UK) p.l.c. Response times (milliseconds): March 2024 Account Requests – AIS 111ms Accounts 66ms Balances 37ms Payments – CoF 78ms Payments – PIS 59ms Products 70ms Standing Orders – AIS 75ms Standing Orders – PIS 65ms Transactions 45ms Bank of Ireland UK Response times (milliseconds): March 2024 Account Requests – AIS 188ms Account Requests – CoF 564ms Accounts 340ms Balances 366ms Payments – AIS 395ms Payments – CoF 701ms Payments – PIS 805ms payments-VRP 1,151ms Products 446ms Standing Orders – AIS 560ms Standing Orders – PIS 641ms Statements 746ms Transactions 397ms Bank of Scotland Response times (milliseconds): March 2024 Account Requests – AIS 344ms Account Requests – CoF 345ms Accounts 212ms Balances 226ms Beneficiaries 336ms Direct Debits 281ms Payments – AIS 265ms Payments – CoF 318ms Payments – PIS 518ms payments-VRP 537ms Products 455ms Standing Orders – AIS 259ms Standing Orders – PIS 521ms Statements 418ms Transactions 287ms Barclays Response times (milliseconds): March 2024 Account Requests – AIS 139ms Account Requests – CoF 205ms Accounts 202ms Balances 250ms Beneficiaries 219ms Direct Debits 368ms Payments – AIS 404ms Payments – CoF 361ms Payments – PIS 281ms payments-VRP 423ms Products 504ms Standing Orders – AIS 318ms Standing Orders – PIS 228ms Statements 58ms Transactions 337ms Cater Allen Response times (milliseconds): March 2024 Account Requests – AIS 45ms Accounts 72ms Balances 65ms Beneficiaries 68ms Direct Debits 70ms Payments – AIS 67ms Payments – PIS 49ms Products 67ms Standing Orders – AIS 68ms Standing Orders – PIS 29ms Statements 59ms Transactions 61ms Danske Bank Response times (milliseconds): March 2024 Account Requests – AIS 65ms Account Requests – CoF 150ms Accounts 394ms Balances 275ms Beneficiaries 203ms Direct Debits 393ms Payments – AIS 378ms Payments – CoF 123ms Payments – PIS 146ms payments-VRP 324ms Products 174ms Standing Orders – AIS 432ms Standing Orders – PIS 226ms Transactions 568ms First Direct Response times (milliseconds): March 2024 Account Requests – AIS 189ms Account Requests – CoF 295ms Accounts 431ms Balances 459ms Beneficiaries 761ms Direct Debits 714ms Payments – AIS 906ms Payments – CoF 680ms Payments – PIS 340ms payments-VRP 419ms Products 987ms Standing Orders – AIS 882ms Standing Orders – PIS 297ms Statements 322ms Transactions 625ms Halifax Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 343ms Accounts 213ms Balances 230ms Beneficiaries 322ms Direct Debits 280ms Payments – AIS 263ms Payments – CoF 317ms Payments – PIS 519ms payments-VRP 536ms Products 457ms Standing Orders – AIS 258ms Standing Orders – PIS 514ms Statements 414ms Transactions 302ms HSBC Business Response times (milliseconds): March 2024 Account Requests – AIS 236ms Account Requests – CoF 710ms Accounts 635ms Balances 634ms Beneficiaries 472ms Direct Debits 909ms Payments – AIS 243ms Payments – CoF 754ms Payments – PIS 458ms payments-VRP 504ms Products 1,176ms Standing Orders – AIS 292ms Standing Orders – PIS 311ms Statements 747ms Transactions 776ms HSBC Kinetic Response times (milliseconds): March 2024 Account Requests – AIS 191ms Account Requests – CoF 373ms Accounts 651ms Balances 594ms Beneficiaries 620ms Direct Debits 737ms Payments – AIS 718ms Payments – CoF 796ms Payments – PIS 266ms payments-VRP 307ms Products 1,116ms Standing Orders – AIS 903ms Standing Orders – PIS 225ms Statements 956ms Transactions 712ms HSBC Personal Response times (milliseconds): March 2024 Account Requests – AIS 195ms Account Requests – CoF 324ms Accounts 444ms Balances 476ms Beneficiaries 682ms Direct Debits 652ms Payments – AIS 903ms Payments – CoF 591ms Payments – PIS 341ms payments-VRP 399ms Products 913ms Standing Orders – AIS 918ms Standing Orders – PIS 302ms Statements 123ms Transactions 640ms Lloyds Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 340ms Accounts 212ms Balances 226ms Beneficiaries 313ms Direct Debits 280ms Payments – AIS 264ms Payments – CoF 316ms Payments – PIS 555ms payments-VRP 535ms Products 456ms Standing Orders – AIS 259ms Standing Orders – PIS 516ms Statements 520ms Transactions 288ms MBNA Response times (milliseconds): March 2024 Account Requests – AIS 358ms Accounts 269ms Balances 319ms Beneficiaries 300ms Direct Debits 222ms Payments – AIS 223ms Payments – PIS 589ms Products 220ms Standing Orders – AIS 221ms Statements 373ms Transactions 371ms Mettle Response times (milliseconds): March 2024 Account Requests – AIS 61ms Account Requests – CoF 126ms Accounts 62ms Balances 50ms Beneficiaries 414ms Direct Debits 208ms Payments – AIS 56ms Payments – PIS 87ms Products 79ms Statements 59ms Transactions 79ms Nationwide Building Society Response times (milliseconds): March 2024 Account Requests – AIS 74ms Account Requests – CoF 212ms Accounts 209ms Balances 182ms Beneficiaries 450ms Direct Debits 630ms Payments – AIS 265ms Payments – CoF 233ms Payments – PIS 508ms payments-VRP 310ms Products 205ms Standing Orders – AIS 222ms Standing Orders – PIS 272ms Statements 984ms Transactions 228ms NWB Response times (milliseconds): March 2024 Account Requests – AIS 158ms Account Requests – CoF 432ms Accounts 401ms Balances 356ms Beneficiaries 610ms Direct Debits 277ms Payments – AIS 209ms Payments – CoF 225ms Payments – PIS 397ms payments-VRP 454ms Products 264ms Standing Orders – AIS 448ms Standing Orders – PIS 326ms Statements 185ms Transactions 479ms RBS Response times (milliseconds): March 2024 Account Requests – AIS 164ms Account Requests – CoF 474ms Accounts 412ms Balances 368ms Beneficiaries 621ms Direct Debits 300ms Payments – AIS 328ms Payments – CoF 243ms Payments – PIS 497ms payments-VRP 540ms Products 269ms Standing Orders – AIS 466ms Standing Orders – PIS 412ms Statements 195ms Transactions 467ms Santander UK plc Response times (milliseconds): March 2024 Account Requests – AIS 483ms Account Requests – CoF 572ms Accounts 591ms Balances 653ms Beneficiaries 840ms Direct Debits 738ms Payments – CoF 701ms Payments – PIS 497ms payments-VRP 455ms Products 616ms Standing Orders – AIS 711ms Standing Orders – PIS 572ms Statements 675ms Transactions 838ms UBN Response times (milliseconds): March 2024 Account Requests – AIS 167ms Account Requests – CoF 618ms Accounts 429ms Balances 436ms Beneficiaries 648ms Direct Debits 311ms Payments – AIS 318ms Payments – CoF 264ms Payments – PIS 499ms payments-VRP 753ms Products 254ms Standing Orders – AIS 453ms Standing Orders – PIS 310ms Statements 201ms Transactions 442ms Successful API calls Successful API calls by brand Successful AIS calls by brand Successful PIS calls by brand Successful payment initiation requests by brand March 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Successful API calls Total calls 1,524,489,033 % of overall total calls 99.28% AIS Total calls 1,276,461,622 % of overall total calls 83.13% PIS Total calls 70,785,344 % of overall total calls 4.61% March 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed API calls Failed API calls by brand Failed business calls by brand Failed technical calls by brand March 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed API Calls Total calls 10,979,877 % of overall total calls 0.72% Business Total calls 6,234,306 % of overall total calls 0.41% Technical Total calls 4,745,571 % of overall total calls 0.31% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. Rejected API calls Rejected API calls by brand March 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Rejected API Calls Total calls 1,983,998 % of overall total calls 0.129% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs. March 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
March key performance metrics 99.5% Average API availability – unweighted 371ms Average API response time 99.28% Successful API calls (%) 99.8% Average API availability – weighted 1524.5m Successful API calls (actual) 0.72% Failed API calls
Average API availability – unweighted Average API availability by brand – unweighted Core hours by brand (06:00 – 0:00) – unweighted Non core hours by brand (00:00 – 6:00) – unweighted AIS availability by brand – unweighted PIS availability by brand – unweighted API availability by category – unweighted March 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API availability 99.50% Core hours (06:00-00:00) 99.67% Non core hours (00:00-06:00) 98.98% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. March 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Beneficiaries 100.0% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.79% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.79% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.86% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Account Requests – CoF 100.0% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.82% Account Requests – CoF 100.0% Accounts 99.78% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.79% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.88% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.81% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.14% payments-VRP 99.03% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.74% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.74% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – AIS 100.0% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.71% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.71% Statements 100.0% Transactions 99.43%
March 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API availability 99.50% Core hours (06:00-00:00) 99.67% Non core hours (00:00-06:00) 98.98% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
March 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
March 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
March 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
March 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
March 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
March 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.4% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Beneficiaries 100.0% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.79% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.79% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.86% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Account Requests – CoF 100.0% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.82% Account Requests – CoF 100.0% Accounts 99.78% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.79% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.88% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.81% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.14% payments-VRP 99.03% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.74% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.74% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – AIS 100.0% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.71% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.71% Statements 100.0% Transactions 99.43%
Average API availability – weighted Average API availability by brand – weighted Core hours by brand (06:00 – 0:00) – weighted Non core hours by brand (00:00 – 6:00) – weighted AIS availability by brand – weighted PIS availability by brand – weighted API availability by category – weighted March 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average weighted API availability 99.80% Core hours (06:00-00:00) 99.87% Non core hours (00:00-06:00) 99.49% March 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.42% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.43% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.85% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.83% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.96% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.83% Account Requests – CoF 100.0% Accounts 99.79% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.85% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.97% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.95% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.33% payments-VRP 99.32% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.75% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.75% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.77% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.73% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.75% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.61% Statements 100.0% Transactions 99.43%
March 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March. Average weighted API availability 99.80% Core hours (06:00-00:00) 99.87% Non core hours (00:00-06:00) 99.49%
March 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 98.42% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% AIB Group (UK) p.l.c. Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Accounts 99.89% Balances 99.89% Payments – CoF 99.99% Payments – PIS 98.43% Products 100.0% Standing Orders – AIS 99.89% Standing Orders – PIS 98.4% Transactions 99.89% Bank of Ireland UK Availability by Endpoint Category: March 2024 Account Requests – AIS 98.79% Account Requests – CoF 98.79% Accounts 98.79% Balances 98.79% Payments – AIS 98.79% Payments – CoF 99.58% Payments – PIS 98.79% payments-VRP 98.85% Products 98.79% Standing Orders – AIS 98.79% Standing Orders – PIS 98.83% Statements 98.79% Transactions 98.79% Bank of Scotland Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.96% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Barclays Availability by Endpoint Category: March 2024 Account Requests – AIS 99.98% Account Requests – CoF 99.98% Accounts 99.98% Balances 99.98% Beneficiaries 99.98% Direct Debits 99.98% Payments – AIS 99.98% Payments – CoF 99.37% Payments – PIS 99.37% payments-VRP 99.37% Products 99.98% Standing Orders – AIS 99.98% Standing Orders – PIS 99.37% Statements 99.98% Transactions 99.98% Cater Allen Availability by Endpoint Category: March 2024 Account Requests – AIS 99.73% Accounts 99.73% Balances 99.73% Beneficiaries 99.73% Direct Debits 99.73% Payments – AIS 99.73% Payments – PIS 99.73% Products 99.73% Standing Orders – AIS 99.73% Standing Orders – PIS 99.73% Statements 99.73% Transactions 99.73% Danske Bank Availability by Endpoint Category: March 2024 Account Requests – AIS 99.83% Account Requests – CoF 100.0% Accounts 99.79% Balances 99.82% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.98% Payments – PIS 99.85% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.78% First Direct Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.97% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Business Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 99.98% Balances 99.97% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 99.98% HSBC Kinetic Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 99.99% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: March 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.95% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% MBNA Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Statements 100.0% Transactions 100.0% Mettle Availability by Endpoint Category: March 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: March 2024 Account Requests – AIS 99.89% Account Requests – CoF 99.93% Accounts 99.93% Balances 99.82% Beneficiaries 99.92% Direct Debits 99.29% Payments – AIS 99.3% Payments – CoF 99.93% Payments – PIS 99.33% payments-VRP 99.32% Products 99.92% Standing Orders – AIS 99.31% Standing Orders – PIS 99.46% Statements 99.93% Transactions 99.82% NWB Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.74% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 100.0% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.74% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.75% Statements 99.63% Transactions 99.43% RBS Availability by Endpoint Category: March 2024 Account Requests – AIS 99.4% Account Requests – CoF 99.74% Accounts 99.4% Balances 99.4% Beneficiaries 99.4% Direct Debits 99.4% Payments – AIS 99.4% Payments – CoF 99.74% Payments – PIS 99.74% payments-VRP 99.75% Products 99.4% Standing Orders – AIS 99.4% Standing Orders – PIS 99.77% Statements 99.95% Transactions 99.4% Santander UK plc Availability by Endpoint Category: March 2024 Account Requests – AIS 99.76% Account Requests – CoF 99.76% Accounts 99.76% Balances 99.76% Beneficiaries 99.76% Direct Debits 99.76% Payments – CoF 99.76% Payments – PIS 99.76% payments-VRP 99.76% Products 99.76% Standing Orders – AIS 99.76% Standing Orders – PIS 99.76% Statements 99.76% Transactions 99.76% UBN Availability by Endpoint Category: March 2024 Account Requests – AIS 99.43% Account Requests – CoF 99.73% Accounts 99.43% Balances 99.43% Beneficiaries 99.43% Direct Debits 99.43% Payments – AIS 99.61% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.75% Products 99.43% Standing Orders – AIS 99.43% Standing Orders – PIS 99.61% Statements 100.0% Transactions 99.43%
Average API response times Average API response times by brand Response times by brand March 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API Response Time 371 milliseconds March 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): March 2024 Account Requests – AIS 193ms Accounts 146ms Balances 117ms Direct Debits 510ms Payments – CoF 156ms Payments – PIS 135ms Products 147ms Standing Orders – AIS 164ms Standing Orders – PIS 140ms Transactions 125ms AIB Group (UK) p.l.c. Response times (milliseconds): March 2024 Account Requests – AIS 111ms Accounts 66ms Balances 37ms Payments – CoF 78ms Payments – PIS 59ms Products 70ms Standing Orders – AIS 75ms Standing Orders – PIS 65ms Transactions 45ms Bank of Ireland UK Response times (milliseconds): March 2024 Account Requests – AIS 188ms Account Requests – CoF 564ms Accounts 340ms Balances 366ms Payments – AIS 395ms Payments – CoF 701ms Payments – PIS 805ms payments-VRP 1,151ms Products 446ms Standing Orders – AIS 560ms Standing Orders – PIS 641ms Statements 746ms Transactions 397ms Bank of Scotland Response times (milliseconds): March 2024 Account Requests – AIS 344ms Account Requests – CoF 345ms Accounts 212ms Balances 226ms Beneficiaries 336ms Direct Debits 281ms Payments – AIS 265ms Payments – CoF 318ms Payments – PIS 518ms payments-VRP 537ms Products 455ms Standing Orders – AIS 259ms Standing Orders – PIS 521ms Statements 418ms Transactions 287ms Barclays Response times (milliseconds): March 2024 Account Requests – AIS 139ms Account Requests – CoF 205ms Accounts 202ms Balances 250ms Beneficiaries 219ms Direct Debits 368ms Payments – AIS 404ms Payments – CoF 361ms Payments – PIS 281ms payments-VRP 423ms Products 504ms Standing Orders – AIS 318ms Standing Orders – PIS 228ms Statements 58ms Transactions 337ms Cater Allen Response times (milliseconds): March 2024 Account Requests – AIS 45ms Accounts 72ms Balances 65ms Beneficiaries 68ms Direct Debits 70ms Payments – AIS 67ms Payments – PIS 49ms Products 67ms Standing Orders – AIS 68ms Standing Orders – PIS 29ms Statements 59ms Transactions 61ms Danske Bank Response times (milliseconds): March 2024 Account Requests – AIS 65ms Account Requests – CoF 150ms Accounts 394ms Balances 275ms Beneficiaries 203ms Direct Debits 393ms Payments – AIS 378ms Payments – CoF 123ms Payments – PIS 146ms payments-VRP 324ms Products 174ms Standing Orders – AIS 432ms Standing Orders – PIS 226ms Transactions 568ms First Direct Response times (milliseconds): March 2024 Account Requests – AIS 189ms Account Requests – CoF 295ms Accounts 431ms Balances 459ms Beneficiaries 761ms Direct Debits 714ms Payments – AIS 906ms Payments – CoF 680ms Payments – PIS 340ms payments-VRP 419ms Products 987ms Standing Orders – AIS 882ms Standing Orders – PIS 297ms Statements 322ms Transactions 625ms Halifax Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 343ms Accounts 213ms Balances 230ms Beneficiaries 322ms Direct Debits 280ms Payments – AIS 263ms Payments – CoF 317ms Payments – PIS 519ms payments-VRP 536ms Products 457ms Standing Orders – AIS 258ms Standing Orders – PIS 514ms Statements 414ms Transactions 302ms HSBC Business Response times (milliseconds): March 2024 Account Requests – AIS 236ms Account Requests – CoF 710ms Accounts 635ms Balances 634ms Beneficiaries 472ms Direct Debits 909ms Payments – AIS 243ms Payments – CoF 754ms Payments – PIS 458ms payments-VRP 504ms Products 1,176ms Standing Orders – AIS 292ms Standing Orders – PIS 311ms Statements 747ms Transactions 776ms HSBC Kinetic Response times (milliseconds): March 2024 Account Requests – AIS 191ms Account Requests – CoF 373ms Accounts 651ms Balances 594ms Beneficiaries 620ms Direct Debits 737ms Payments – AIS 718ms Payments – CoF 796ms Payments – PIS 266ms payments-VRP 307ms Products 1,116ms Standing Orders – AIS 903ms Standing Orders – PIS 225ms Statements 956ms Transactions 712ms HSBC Personal Response times (milliseconds): March 2024 Account Requests – AIS 195ms Account Requests – CoF 324ms Accounts 444ms Balances 476ms Beneficiaries 682ms Direct Debits 652ms Payments – AIS 903ms Payments – CoF 591ms Payments – PIS 341ms payments-VRP 399ms Products 913ms Standing Orders – AIS 918ms Standing Orders – PIS 302ms Statements 123ms Transactions 640ms Lloyds Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 340ms Accounts 212ms Balances 226ms Beneficiaries 313ms Direct Debits 280ms Payments – AIS 264ms Payments – CoF 316ms Payments – PIS 555ms payments-VRP 535ms Products 456ms Standing Orders – AIS 259ms Standing Orders – PIS 516ms Statements 520ms Transactions 288ms MBNA Response times (milliseconds): March 2024 Account Requests – AIS 358ms Accounts 269ms Balances 319ms Beneficiaries 300ms Direct Debits 222ms Payments – AIS 223ms Payments – PIS 589ms Products 220ms Standing Orders – AIS 221ms Statements 373ms Transactions 371ms Mettle Response times (milliseconds): March 2024 Account Requests – AIS 61ms Account Requests – CoF 126ms Accounts 62ms Balances 50ms Beneficiaries 414ms Direct Debits 208ms Payments – AIS 56ms Payments – PIS 87ms Products 79ms Statements 59ms Transactions 79ms Nationwide Building Society Response times (milliseconds): March 2024 Account Requests – AIS 74ms Account Requests – CoF 212ms Accounts 209ms Balances 182ms Beneficiaries 450ms Direct Debits 630ms Payments – AIS 265ms Payments – CoF 233ms Payments – PIS 508ms payments-VRP 310ms Products 205ms Standing Orders – AIS 222ms Standing Orders – PIS 272ms Statements 984ms Transactions 228ms NWB Response times (milliseconds): March 2024 Account Requests – AIS 158ms Account Requests – CoF 432ms Accounts 401ms Balances 356ms Beneficiaries 610ms Direct Debits 277ms Payments – AIS 209ms Payments – CoF 225ms Payments – PIS 397ms payments-VRP 454ms Products 264ms Standing Orders – AIS 448ms Standing Orders – PIS 326ms Statements 185ms Transactions 479ms RBS Response times (milliseconds): March 2024 Account Requests – AIS 164ms Account Requests – CoF 474ms Accounts 412ms Balances 368ms Beneficiaries 621ms Direct Debits 300ms Payments – AIS 328ms Payments – CoF 243ms Payments – PIS 497ms payments-VRP 540ms Products 269ms Standing Orders – AIS 466ms Standing Orders – PIS 412ms Statements 195ms Transactions 467ms Santander UK plc Response times (milliseconds): March 2024 Account Requests – AIS 483ms Account Requests – CoF 572ms Accounts 591ms Balances 653ms Beneficiaries 840ms Direct Debits 738ms Payments – CoF 701ms Payments – PIS 497ms payments-VRP 455ms Products 616ms Standing Orders – AIS 711ms Standing Orders – PIS 572ms Statements 675ms Transactions 838ms UBN Response times (milliseconds): March 2024 Account Requests – AIS 167ms Account Requests – CoF 618ms Accounts 429ms Balances 436ms Beneficiaries 648ms Direct Debits 311ms Payments – AIS 318ms Payments – CoF 264ms Payments – PIS 499ms payments-VRP 753ms Products 254ms Standing Orders – AIS 453ms Standing Orders – PIS 310ms Statements 201ms Transactions 442ms
March 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March. Average API Response Time 371 milliseconds
March 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): March 2024 Account Requests – AIS 193ms Accounts 146ms Balances 117ms Direct Debits 510ms Payments – CoF 156ms Payments – PIS 135ms Products 147ms Standing Orders – AIS 164ms Standing Orders – PIS 140ms Transactions 125ms AIB Group (UK) p.l.c. Response times (milliseconds): March 2024 Account Requests – AIS 111ms Accounts 66ms Balances 37ms Payments – CoF 78ms Payments – PIS 59ms Products 70ms Standing Orders – AIS 75ms Standing Orders – PIS 65ms Transactions 45ms Bank of Ireland UK Response times (milliseconds): March 2024 Account Requests – AIS 188ms Account Requests – CoF 564ms Accounts 340ms Balances 366ms Payments – AIS 395ms Payments – CoF 701ms Payments – PIS 805ms payments-VRP 1,151ms Products 446ms Standing Orders – AIS 560ms Standing Orders – PIS 641ms Statements 746ms Transactions 397ms Bank of Scotland Response times (milliseconds): March 2024 Account Requests – AIS 344ms Account Requests – CoF 345ms Accounts 212ms Balances 226ms Beneficiaries 336ms Direct Debits 281ms Payments – AIS 265ms Payments – CoF 318ms Payments – PIS 518ms payments-VRP 537ms Products 455ms Standing Orders – AIS 259ms Standing Orders – PIS 521ms Statements 418ms Transactions 287ms Barclays Response times (milliseconds): March 2024 Account Requests – AIS 139ms Account Requests – CoF 205ms Accounts 202ms Balances 250ms Beneficiaries 219ms Direct Debits 368ms Payments – AIS 404ms Payments – CoF 361ms Payments – PIS 281ms payments-VRP 423ms Products 504ms Standing Orders – AIS 318ms Standing Orders – PIS 228ms Statements 58ms Transactions 337ms Cater Allen Response times (milliseconds): March 2024 Account Requests – AIS 45ms Accounts 72ms Balances 65ms Beneficiaries 68ms Direct Debits 70ms Payments – AIS 67ms Payments – PIS 49ms Products 67ms Standing Orders – AIS 68ms Standing Orders – PIS 29ms Statements 59ms Transactions 61ms Danske Bank Response times (milliseconds): March 2024 Account Requests – AIS 65ms Account Requests – CoF 150ms Accounts 394ms Balances 275ms Beneficiaries 203ms Direct Debits 393ms Payments – AIS 378ms Payments – CoF 123ms Payments – PIS 146ms payments-VRP 324ms Products 174ms Standing Orders – AIS 432ms Standing Orders – PIS 226ms Transactions 568ms First Direct Response times (milliseconds): March 2024 Account Requests – AIS 189ms Account Requests – CoF 295ms Accounts 431ms Balances 459ms Beneficiaries 761ms Direct Debits 714ms Payments – AIS 906ms Payments – CoF 680ms Payments – PIS 340ms payments-VRP 419ms Products 987ms Standing Orders – AIS 882ms Standing Orders – PIS 297ms Statements 322ms Transactions 625ms Halifax Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 343ms Accounts 213ms Balances 230ms Beneficiaries 322ms Direct Debits 280ms Payments – AIS 263ms Payments – CoF 317ms Payments – PIS 519ms payments-VRP 536ms Products 457ms Standing Orders – AIS 258ms Standing Orders – PIS 514ms Statements 414ms Transactions 302ms HSBC Business Response times (milliseconds): March 2024 Account Requests – AIS 236ms Account Requests – CoF 710ms Accounts 635ms Balances 634ms Beneficiaries 472ms Direct Debits 909ms Payments – AIS 243ms Payments – CoF 754ms Payments – PIS 458ms payments-VRP 504ms Products 1,176ms Standing Orders – AIS 292ms Standing Orders – PIS 311ms Statements 747ms Transactions 776ms HSBC Kinetic Response times (milliseconds): March 2024 Account Requests – AIS 191ms Account Requests – CoF 373ms Accounts 651ms Balances 594ms Beneficiaries 620ms Direct Debits 737ms Payments – AIS 718ms Payments – CoF 796ms Payments – PIS 266ms payments-VRP 307ms Products 1,116ms Standing Orders – AIS 903ms Standing Orders – PIS 225ms Statements 956ms Transactions 712ms HSBC Personal Response times (milliseconds): March 2024 Account Requests – AIS 195ms Account Requests – CoF 324ms Accounts 444ms Balances 476ms Beneficiaries 682ms Direct Debits 652ms Payments – AIS 903ms Payments – CoF 591ms Payments – PIS 341ms payments-VRP 399ms Products 913ms Standing Orders – AIS 918ms Standing Orders – PIS 302ms Statements 123ms Transactions 640ms Lloyds Response times (milliseconds): March 2024 Account Requests – AIS 346ms Account Requests – CoF 340ms Accounts 212ms Balances 226ms Beneficiaries 313ms Direct Debits 280ms Payments – AIS 264ms Payments – CoF 316ms Payments – PIS 555ms payments-VRP 535ms Products 456ms Standing Orders – AIS 259ms Standing Orders – PIS 516ms Statements 520ms Transactions 288ms MBNA Response times (milliseconds): March 2024 Account Requests – AIS 358ms Accounts 269ms Balances 319ms Beneficiaries 300ms Direct Debits 222ms Payments – AIS 223ms Payments – PIS 589ms Products 220ms Standing Orders – AIS 221ms Statements 373ms Transactions 371ms Mettle Response times (milliseconds): March 2024 Account Requests – AIS 61ms Account Requests – CoF 126ms Accounts 62ms Balances 50ms Beneficiaries 414ms Direct Debits 208ms Payments – AIS 56ms Payments – PIS 87ms Products 79ms Statements 59ms Transactions 79ms Nationwide Building Society Response times (milliseconds): March 2024 Account Requests – AIS 74ms Account Requests – CoF 212ms Accounts 209ms Balances 182ms Beneficiaries 450ms Direct Debits 630ms Payments – AIS 265ms Payments – CoF 233ms Payments – PIS 508ms payments-VRP 310ms Products 205ms Standing Orders – AIS 222ms Standing Orders – PIS 272ms Statements 984ms Transactions 228ms NWB Response times (milliseconds): March 2024 Account Requests – AIS 158ms Account Requests – CoF 432ms Accounts 401ms Balances 356ms Beneficiaries 610ms Direct Debits 277ms Payments – AIS 209ms Payments – CoF 225ms Payments – PIS 397ms payments-VRP 454ms Products 264ms Standing Orders – AIS 448ms Standing Orders – PIS 326ms Statements 185ms Transactions 479ms RBS Response times (milliseconds): March 2024 Account Requests – AIS 164ms Account Requests – CoF 474ms Accounts 412ms Balances 368ms Beneficiaries 621ms Direct Debits 300ms Payments – AIS 328ms Payments – CoF 243ms Payments – PIS 497ms payments-VRP 540ms Products 269ms Standing Orders – AIS 466ms Standing Orders – PIS 412ms Statements 195ms Transactions 467ms Santander UK plc Response times (milliseconds): March 2024 Account Requests – AIS 483ms Account Requests – CoF 572ms Accounts 591ms Balances 653ms Beneficiaries 840ms Direct Debits 738ms Payments – CoF 701ms Payments – PIS 497ms payments-VRP 455ms Products 616ms Standing Orders – AIS 711ms Standing Orders – PIS 572ms Statements 675ms Transactions 838ms UBN Response times (milliseconds): March 2024 Account Requests – AIS 167ms Account Requests – CoF 618ms Accounts 429ms Balances 436ms Beneficiaries 648ms Direct Debits 311ms Payments – AIS 318ms Payments – CoF 264ms Payments – PIS 499ms payments-VRP 753ms Products 254ms Standing Orders – AIS 453ms Standing Orders – PIS 310ms Statements 201ms Transactions 442ms
Successful API calls Successful API calls by brand Successful AIS calls by brand Successful PIS calls by brand Successful payment initiation requests by brand March 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Successful API calls Total calls 1,524,489,033 % of overall total calls 99.28% AIS Total calls 1,276,461,622 % of overall total calls 83.13% PIS Total calls 70,785,344 % of overall total calls 4.61% March 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. March 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Successful API calls Total calls 1,524,489,033 % of overall total calls 99.28% AIS Total calls 1,276,461,622 % of overall total calls 83.13% PIS Total calls 70,785,344 % of overall total calls 4.61%
March 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March.
March 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in March.
Failed API calls Failed API calls by brand Failed business calls by brand Failed technical calls by brand March 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed API Calls Total calls 10,979,877 % of overall total calls 0.72% Business Total calls 6,234,306 % of overall total calls 0.41% Technical Total calls 4,745,571 % of overall total calls 0.31% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. March 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
March 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed API Calls Total calls 10,979,877 % of overall total calls 0.72% Business Total calls 6,234,306 % of overall total calls 0.41% Technical Total calls 4,745,571 % of overall total calls 0.31% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
March 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
March 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
March 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
Rejected API calls Rejected API calls by brand March 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Rejected API Calls Total calls 1,983,998 % of overall total calls 0.129% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs. March 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
March 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. Rejected API Calls Total calls 1,983,998 % of overall total calls 0.129% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
March 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in March. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.