OBL publishes latest Open Banking Service Quality Indicators

Compare bank service levels

Every six months, the Competition and Markets Authority (CMA) publishes independent data that enables people to compare the service levels they receive from banks for personal and business current accounts.

The results show customers how their bank is ranked on quality of service and make it easier for people to compare offers. They also promote competition between providers, resulting in better experiences for all account holders. These indicators are one of the measures required as part of the Retail banking market investigation.

Read the independent reports

You can read the latest research from Ipsos Mori and BVA BDRC below, including detail on the underlying data and collection methodology.

Ipsos report – an independent survey asked approximately 1,000 customers of each of the 16 largest personal current account providers in Great Britain and approximately 500 customers of each of the 11 largest personal current account providers in Northern Ireland if they would recommend their provider to friends and family.

BVA BDRC report – an independent survey asked approximately 1200 customers of each of the 15 largest business current account providers in Great Britain and approximately 600 customers of each of the five largest business current account providers in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Application Programming Interfaces (APIs)

This API Dashboard provides a list of open data API end points. This data includes product information, ATM and branch locations plus information and metrics about service quality.

You can access both APIs here: Open Banking Service Quality Indicators API

Contact us
If you have any queries about the Service Quality Indicators API, please email us at ServiceDesk@openbanking.org.uk or press@openbanking.org.uk.