API Performance Stats

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

Notes on the data:  Unweighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years.  Since November 2022 there have been 9 Providers and 20 brands providing data.

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years.  Since November 2022 there have been 9 Providers and 20 brands providing data.

Successful API calls

This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.

Successful Payments

This chart shows the number of successful single domestic payment and variable recurring payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years.  Since November 2022 there have been 9 Providers and 20 brands providing data.

Average API call response times

This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.

Open Banking Users

All Users

This chart shows the total and number of new users consuming Open Banking services each month

Notes on the data:

All users have consumed AIS and/or PIS services in the reporting period.  

Total users as reported includes the volume of new users.

Open Banking are unable to identify individuals consuming services through more than one brand.  Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.

New users have consumed AIS and/or PIS services for the first time during the reporting period.  Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart

Since November 2022 there have been 9 Providers and 20 brands providing data.

AIS users

This chart shows the total and number of AIS users consuming Open Banking services each month

Notes on the data: 

All users have consumed AIS and/or PIS services in the reporting period.  

Total users as reported includes the volume of new users.

Open Banking are unable to identify individuals consuming services through more than one brand.  Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.

New users have consumed AIS and/or PIS services for the first time during the reporting period.  Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart

PIS Users

This chart shows the total and number of PIS users consuming Open Banking services each month

Notes on the data: 

All users have consumed AIS and/or PIS services in the reporting period.  

Total users as reported includes the volume of new users.

Open Banking are unable to identify individuals consuming services through more than one brand.  Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.

New users have consumed AIS and/or PIS services for the first time during the reporting period.  Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart

April key performance metrics

99.76%

Average API availability – unweighted

372ms

Average API response time

99.51%

Successful API calls (%)

99.86%

Average API availability – weighted

1461.2m

Successful API calls (actual)

0.49%

Failed API calls

April 2024

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

Average API availability

99.76%

Core hours (06:00-00:00)

99.82%

Non core hours (00:00-06:00)

99.58%

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

April 2024

Average API availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

April 2024

Core hours by brand (06:00 – 0:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

April 2024

Non core hours by brand (00:00 – 6:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

April 2024

AIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

April 2024

PIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

April 2024

API availability by category – unweighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.7%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.7%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.7%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.7%

Transactions

100.0%

Bank of Ireland UK Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.99%

Account Requests – CoF

100.0%

Accounts

99.96%

Balances

100.0%

Beneficiaries

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.55%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.86%

Statements

100.0%

Transactions

99.83%

Bank of Scotland Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.98%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

Barclays Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

99.98%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

99.98%

Payments – PIS

99.98%

payments-VRP

99.98%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.98%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

April 2024
Account Requests – AIS

98.62%

Account Requests – CoF

100.0%

Accounts

98.62%

Balances

98.62%

Beneficiaries

98.62%

Direct Debits

98.62%

Payments – AIS

98.62%

Payments – PIS

98.62%

Products

98.62%

Standing Orders – AIS

98.62%

Standing Orders – PIS

98.62%

Statements

98.62%

Transactions

98.62%

Danske Bank Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.78%

Account Requests – CoF

100.0%

Accounts

99.24%

Balances

99.24%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

99.96%

Payments – PIS

99.42%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.24%

First Direct Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Halifax Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

99.98%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

HSBC Business Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Kinetic Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Personal Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

99.99%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.99%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Lloyds Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

MBNA Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

Mettle Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

100.0%

Products

100.0%

Statements

100.0%

Transactions

100.0%

Nationwide Building Society Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

99.7%

Accounts

99.98%

Balances

99.99%

Beneficiaries

99.64%

Direct Debits

99.94%

Payments – AIS

100.0%

Payments – CoF

99.99%

Payments – PIS

99.54%

payments-VRP

99.04%

Products

99.64%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

99.99%

Transactions

99.61%

NWB Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.91%

Account Requests – CoF

99.99%

Accounts

99.91%

Balances

99.91%

Beneficiaries

99.91%

Direct Debits

99.91%

Payments – AIS

100.0%

Payments – CoF

99.99%

Payments – PIS

99.99%

payments-VRP

99.99%

Products

99.91%

Standing Orders – AIS

99.91%

Standing Orders – PIS

99.99%

Statements

99.91%

Transactions

99.91%

RBS Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.9%

Account Requests – CoF

99.99%

Accounts

99.9%

Balances

99.9%

Beneficiaries

99.9%

Direct Debits

99.9%

Payments – AIS

99.9%

Payments – CoF

99.99%

Payments – PIS

99.99%

payments-VRP

99.99%

Products

99.9%

Standing Orders – AIS

99.9%

Standing Orders – PIS

99.99%

Statements

99.9%

Transactions

99.9%

Santander UK plc Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.88%

Account Requests – CoF

99.88%

Accounts

99.88%

Balances

99.88%

Beneficiaries

99.88%

Direct Debits

99.88%

Payments – AIS

100.0%

Payments – CoF

99.88%

Payments – PIS

99.88%

payments-VRP

99.88%

Products

99.88%

Standing Orders – AIS

99.88%

Standing Orders – PIS

99.88%

Statements

99.88%

Transactions

99.88%

UBN Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.89%

Account Requests – CoF

99.98%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – AIS

99.92%

Payments – CoF

99.98%

Payments – PIS

99.98%

payments-VRP

99.98%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.98%

Statements

99.97%

Transactions

99.89%

April 2024

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

Average weighted API availability

99.86%

Core hours (06:00-00:00)

99.89%

Non core hours (00:00-06:00)

99.80%
April 2024

Average API availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

Core hours by brand (06:00 – 0:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

Non core hours by brand (00:00 – 6:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

AIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

PIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

API availability by category – weighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.73%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.7%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.71%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.7%

Transactions

100.0%

Bank of Ireland UK Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.99%

Account Requests – CoF

100.0%

Accounts

99.96%

Balances

100.0%

Beneficiaries

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.93%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.86%

Statements

100.0%

Transactions

99.83%

Bank of Scotland Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.98%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

Barclays Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

99.98%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

99.98%

Payments – PIS

99.98%

payments-VRP

99.98%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.98%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

April 2024
Account Requests – AIS

98.62%

Accounts

98.62%

Balances

98.62%

Beneficiaries

98.62%

Direct Debits

98.62%

Payments – AIS

98.62%

Payments – PIS

98.62%

Products

98.62%

Standing Orders – AIS

98.62%

Standing Orders – PIS

98.62%

Statements

98.62%

Transactions

98.62%

Danske Bank Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.78%

Account Requests – CoF

100.0%

Accounts

99.24%

Balances

99.24%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

99.96%

Payments – PIS

99.86%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.24%

First Direct Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Halifax Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

99.99%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

HSBC Business Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Kinetic Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Personal Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

99.99%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Lloyds Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

payments-VRP

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

MBNA Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Statements

100.0%

Transactions

99.99%

Mettle Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

100.0%

Products

100.0%

Statements

100.0%

Transactions

100.0%

Nationwide Building Society Availability by Endpoint Category:

April 2024
Account Requests – AIS

100.0%

Account Requests – CoF

99.72%

Accounts

99.99%

Balances

99.99%

Beneficiaries

99.64%

Direct Debits

99.94%

Payments – AIS

100.0%

Payments – CoF

99.99%

Payments – PIS

99.86%

payments-VRP

99.73%

Products

99.64%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

99.99%

Transactions

99.61%

NWB Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.91%

Account Requests – CoF

99.99%

Accounts

99.91%

Balances

99.91%

Beneficiaries

99.91%

Direct Debits

99.91%

Payments – AIS

100.0%

Payments – CoF

99.99%

Payments – PIS

99.99%

payments-VRP

99.99%

Products

99.91%

Standing Orders – AIS

99.91%

Standing Orders – PIS

99.99%

Statements

99.91%

Transactions

99.91%

RBS Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.9%

Account Requests – CoF

99.99%

Accounts

99.9%

Balances

99.9%

Beneficiaries

99.9%

Direct Debits

99.9%

Payments – AIS

99.9%

Payments – CoF

99.99%

Payments – PIS

99.99%

payments-VRP

99.99%

Products

99.9%

Standing Orders – AIS

99.9%

Standing Orders – PIS

99.99%

Statements

99.9%

Transactions

99.9%

Santander UK plc Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.88%

Account Requests – CoF

99.88%

Accounts

99.88%

Balances

99.89%

Beneficiaries

99.88%

Direct Debits

99.88%

Payments – AIS

100.0%

Payments – CoF

99.88%

Payments – PIS

99.88%

payments-VRP

99.88%

Products

99.88%

Standing Orders – AIS

99.88%

Standing Orders – PIS

99.97%

Statements

99.88%

Transactions

99.88%

UBN Availability by Endpoint Category:

April 2024
Account Requests – AIS

99.89%

Account Requests – CoF

99.98%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – AIS

99.92%

Payments – CoF

99.98%

Payments – PIS

99.98%

payments-VRP

99.98%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.99%

Statements

99.97%

Transactions

99.89%

April 2024

Average API response times

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in April.

Average API Response Time

372 milliseconds
April 2024

Average API response times by brand

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

Response times by brand

Select an account provider

AIB (NI) Response times (milliseconds):

April 2024
Account Requests – AIS

196ms

Account Requests – CoF

232ms

Accounts

148ms

Balances

117ms

Beneficiaries

132ms

Direct Debits

390ms

Payments – CoF

154ms

Payments – PIS

138ms

payments-VRP

278ms

Products

141ms

Standing Orders – AIS

163ms

Standing Orders – PIS

174ms

Transactions

126ms

AIB Group (UK) p.l.c. Response times (milliseconds):

April 2024
Account Requests – AIS

112ms

Account Requests – CoF

100ms

Accounts

66ms

Balances

37ms

Beneficiaries

878ms

Direct Debits

85ms

Payments – CoF

73ms

Payments – PIS

59ms

payments-VRP

122ms

Products

57ms

Standing Orders – AIS

74ms

Standing Orders – PIS

77ms

Transactions

45ms

Bank of Ireland UK Response times (milliseconds):

April 2024
Account Requests – AIS

190ms

Account Requests – CoF

594ms

Accounts

348ms

Balances

366ms

Beneficiaries

4,416ms

Payments – AIS

388ms

Payments – CoF

614ms

Payments – PIS

787ms

payments-VRP

1,354ms

Products

434ms

Standing Orders – AIS

742ms

Standing Orders – PIS

639ms

Statements

646ms

Transactions

388ms

Bank of Scotland Response times (milliseconds):

April 2024
Account Requests – AIS

343ms

Account Requests – CoF

346ms

Accounts

222ms

Balances

229ms

Beneficiaries

346ms

Direct Debits

289ms

Payments – AIS

280ms

Payments – CoF

318ms

Payments – PIS

494ms

payments-VRP

553ms

Products

463ms

Standing Orders – AIS

269ms

Standing Orders – PIS

397ms

Statements

423ms

Transactions

278ms

Barclays Response times (milliseconds):

April 2024
Account Requests – AIS

135ms

Account Requests – CoF

187ms

Accounts

254ms

Balances

237ms

Beneficiaries

531ms

Direct Debits

382ms

Payments – AIS

404ms

Payments – CoF

363ms

Payments – PIS

281ms

payments-VRP

437ms

Products

442ms

Standing Orders – AIS

310ms

Standing Orders – PIS

243ms

Statements

230ms

Transactions

322ms

Cater Allen Response times (milliseconds):

April 2024
Account Requests – AIS

42ms

Accounts

76ms

Balances

70ms

Beneficiaries

75ms

Direct Debits

76ms

Payments – AIS

75ms

Payments – PIS

50ms

Products

75ms

Standing Orders – AIS

75ms

Standing Orders – PIS

25ms

Statements

64ms

Transactions

64ms

Danske Bank Response times (milliseconds):

April 2024
Account Requests – AIS

67ms

Account Requests – CoF

10,074ms

Accounts

447ms

Balances

293ms

Beneficiaries

235ms

Direct Debits

449ms

Payments – AIS

423ms

Payments – CoF

127ms

Payments – PIS

143ms

payments-VRP

165ms

Products

172ms

Standing Orders – AIS

460ms

Standing Orders – PIS

212ms

Transactions

560ms

First Direct Response times (milliseconds):

April 2024
Account Requests – AIS

209ms

Account Requests – CoF

328ms

Accounts

421ms

Balances

451ms

Beneficiaries

676ms

Direct Debits

652ms

Payments – AIS

859ms

Payments – CoF

634ms

Payments – PIS

393ms

payments-VRP

423ms

Products

914ms

Standing Orders – AIS

836ms

Standing Orders – PIS

322ms

Statements

459ms

Transactions

612ms

Halifax Response times (milliseconds):

April 2024
Account Requests – AIS

345ms

Account Requests – CoF

348ms

Accounts

223ms

Balances

232ms

Beneficiaries

327ms

Direct Debits

289ms

Payments – AIS

279ms

Payments – CoF

318ms

Payments – PIS

497ms

payments-VRP

553ms

Products

464ms

Standing Orders – AIS

269ms

Standing Orders – PIS

433ms

Statements

418ms

Transactions

286ms

HSBC Business Response times (milliseconds):

April 2024
Account Requests – AIS

246ms

Account Requests – CoF

684ms

Accounts

640ms

Balances

638ms

Beneficiaries

455ms

Direct Debits

852ms

Payments – AIS

536ms

Payments – CoF

924ms

Payments – PIS

704ms

payments-VRP

521ms

Products

1,089ms

Standing Orders – AIS

681ms

Standing Orders – PIS

380ms

Statements

1,505ms

Transactions

773ms

HSBC Kinetic Response times (milliseconds):

April 2024
Account Requests – AIS

207ms

Account Requests – CoF

380ms

Accounts

642ms

Balances

598ms

Beneficiaries

569ms

Direct Debits

841ms

Payments – AIS

754ms

Payments – CoF

784ms

Payments – PIS

275ms

payments-VRP

382ms

Products

1,000ms

Standing Orders – AIS

885ms

Standing Orders – PIS

244ms

Statements

1,346ms

Transactions

714ms

HSBC Personal Response times (milliseconds):

April 2024
Account Requests – AIS

217ms

Account Requests – CoF

335ms

Accounts

437ms

Balances

462ms

Beneficiaries

672ms

Direct Debits

610ms

Payments – AIS

850ms

Payments – CoF

556ms

Payments – PIS

354ms

payments-VRP

405ms

Products

854ms

Standing Orders – AIS

870ms

Standing Orders – PIS

318ms

Statements

208ms

Transactions

623ms

Lloyds Response times (milliseconds):

April 2024
Account Requests – AIS

345ms

Account Requests – CoF

346ms

Accounts

222ms

Balances

228ms

Beneficiaries

323ms

Direct Debits

289ms

Payments – AIS

279ms

Payments – CoF

316ms

Payments – PIS

532ms

payments-VRP

552ms

Products

464ms

Standing Orders – AIS

270ms

Standing Orders – PIS

433ms

Statements

519ms

Transactions

277ms

MBNA Response times (milliseconds):

April 2024
Account Requests – AIS

358ms

Accounts

279ms

Balances

322ms

Beneficiaries

306ms

Direct Debits

231ms

Payments – AIS

238ms

Products

230ms

Standing Orders – AIS

230ms

Statements

379ms

Transactions

375ms

Mettle Response times (milliseconds):

April 2024
Account Requests – AIS

57ms

Accounts

60ms

Balances

55ms

Beneficiaries

441ms

Direct Debits

189ms

Payments – AIS

56ms

Payments – PIS

95ms

Products

84ms

Statements

58ms

Transactions

84ms

Nationwide Building Society Response times (milliseconds):

April 2024
Account Requests – AIS

73ms

Account Requests – CoF

203ms

Accounts

205ms

Balances

181ms

Beneficiaries

769ms

Direct Debits

627ms

Payments – AIS

271ms

Payments – CoF

229ms

Payments – PIS

308ms

payments-VRP

224ms

Products

204ms

Standing Orders – AIS

222ms

Standing Orders – PIS

321ms

Statements

882ms

Transactions

228ms

NWB Response times (milliseconds):

April 2024
Account Requests – AIS

149ms

Account Requests – CoF

404ms

Accounts

381ms

Balances

326ms

Beneficiaries

575ms

Direct Debits

250ms

Payments – AIS

227ms

Payments – CoF

213ms

Payments – PIS

362ms

payments-VRP

416ms

Products

238ms

Standing Orders – AIS

387ms

Standing Orders – PIS

332ms

Statements

174ms

Transactions

436ms

RBS Response times (milliseconds):

April 2024
Account Requests – AIS

155ms

Account Requests – CoF

441ms

Accounts

391ms

Balances

337ms

Beneficiaries

568ms

Direct Debits

274ms

Payments – AIS

285ms

Payments – CoF

230ms

Payments – PIS

446ms

payments-VRP

495ms

Products

235ms

Standing Orders – AIS

396ms

Standing Orders – PIS

461ms

Statements

176ms

Transactions

428ms

Santander UK plc Response times (milliseconds):

April 2024
Account Requests – AIS

485ms

Account Requests – CoF

576ms

Accounts

593ms

Balances

575ms

Beneficiaries

845ms

Direct Debits

738ms

Payments – AIS

344ms

Payments – CoF

702ms

Payments – PIS

529ms

payments-VRP

460ms

Products

593ms

Standing Orders – AIS

710ms

Standing Orders – PIS

553ms

Statements

673ms

Transactions

834ms

UBN Response times (milliseconds):

April 2024
Account Requests – AIS

163ms

Account Requests – CoF

593ms

Accounts

415ms

Balances

389ms

Beneficiaries

586ms

Direct Debits

288ms

Payments – AIS

290ms

Payments – CoF

249ms

Payments – PIS

478ms

payments-VRP

622ms

Products

235ms

Standing Orders – AIS

389ms

Standing Orders – PIS

383ms

Statements

188ms

Transactions

409ms

April 2024

Successful API calls

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

Successful API calls

Total calls 1,461,164,482 % of overall total calls 99.51%

AIS

Total calls 1,219,778,722 % of overall total calls 83.07%

PIS

Total calls 71,841,498 % of overall total calls 4.89%
April 2024

Successful API calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

Successful AIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

Successful PIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

Successful payment initiation requests by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

April 2024

Failed API calls

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

Failed API Calls

Total calls 7,204,988 % of overall total calls 0.49%

Business

Total calls 5,693,952 % of overall total calls 0.39%

Technical

Total calls 1,511,036 % of overall total calls 0.10%

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

April 2024

Failed API calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

Failed Technical calls

Failed Business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

April 2024

Failed business calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

Failed business calls as % of total calls

Volume of failed business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

April 2024

Failed technical calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

Failed technical calls as % of total calls

Volume of failed technical calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

April 2024

Rejected API calls

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

Rejected API Calls

Total calls 1,869,695 % of overall total calls 0.127%

HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.

April 2024

Rejected API calls by brand

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in April.

HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.