API Performance Stats

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

March 2021: Please note that this month’s Average API Availability figures have been disproportionately affected by the data provided by a single ASPSP, who experienced extended downtime on a single endpoint that typically accounts for <0.05% of API call volumes – Average API Availability excluding the affected endpoint was 99.22%.

Notes on the data: Average API availability is based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Data to calculate weighted availability was not collected prior to September 2019, and does not include Bank of Ireland as data is not provided.

Successful API calls

This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Successful Payments

This chart shows the number of successful payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking since July 2020: July 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Average API call response times

This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

September key performance metrics

98.49%

Average API availability – unweighted

466ms

Average API response time

98.33%

Successful API calls (%)

99.40%

Average API availability – weighted

778.9m

Successful API calls (actual)

1.75%

Failed/Rejected API calls

September 2021

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Average API availability

98.49%

Core hours (06:00-00:00)

98.72%

Non core hours (00:00-06:00)

97.80%

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

September 2021

Average API availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

September 2021

Core hours by brand (06:00 – 0:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

September 2021

Non core hours by brand (00:00 – 6:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

September 2021

AIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

September 2021

PIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

September 2021

API availability by category – unweighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

September 2021
Account Requests – AIS

95.25%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

96.59%

Payments – PIS

95.24%

Products

100.0%

Standing Orders – AIS

100.0%

Statements

100.0%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

September 2021
Account Requests – AIS

95.72%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

99.84%

Payments – PIS

95.72%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

95.72%

Statements

100.0%

Transactions

100.0%

Bank of Ireland UK Availability by Endpoint Category:

September 2021
Account Requests – AIS

93.97%

Accounts

94.39%

Balances

94.39%

Beneficiaries

94.53%

Direct Debits

97.22%

Payments – AIS

95.57%

Payments – PIS

93.97%

Products

94.46%

Standing Orders – AIS

95.01%

Standing Orders – PIS

94.32%

Statements

94.32%

Transactions

94.53%

Bank of Scotland Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.97%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Barclays Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

99.75%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.75%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

September 2021
Account Requests – AIS

98.75%

Accounts

98.75%

Balances

98.75%

Beneficiaries

98.75%

Direct Debits

98.75%

Payments – AIS

98.75%

Payments – PIS

98.75%

Products

98.75%

Standing Orders – AIS

98.75%

Standing Orders – PIS

99.58%

Statements

98.75%

Transactions

98.75%

Danske Bank Availability by Endpoint Category:

September 2021
Account Requests – AIS

98.8%

Account Requests – CoF

100.0%

Accounts

97.12%

Balances

97.13%

Beneficiaries

97.77%

Direct Debits

99.54%

Payments – AIS

100.0%

Payments – CoF

98.18%

Payments – PIS

97.88%

Products

100.0%

Standing Orders – AIS

99.54%

Standing Orders – PIS

99.72%

Transactions

97.19%

First Direct Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.98%

Beneficiaries

99.97%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.83%

Halifax Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.95%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Business Availability by Endpoint Category:

September 2021
Account Requests – AIS

99.86%

Account Requests – CoF

100.0%

Accounts

99.25%

Balances

99.48%

Beneficiaries

99.94%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.62%

HSBC Personal Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

98.09%

Accounts

99.99%

Balances

99.97%

Beneficiaries

99.91%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

99.98%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.84%

Lloyds Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.97%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

MBNA Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.92%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.93%

Nationwide Building Society Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

98.81%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

97.56%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.98%

NWB Availability by Endpoint Category:

September 2021
Account Requests – AIS

99.36%

Account Requests – CoF

99.65%

Accounts

99.36%

Balances

99.36%

Beneficiaries

99.36%

Direct Debits

99.36%

Payments – AIS

99.36%

Payments – CoF

99.65%

Payments – PIS

99.55%

Products

99.36%

Standing Orders – AIS

99.36%

Standing Orders – PIS

99.55%

Transactions

99.36%

RBS Availability by Endpoint Category:

September 2021
Account Requests – AIS

99.5%

Account Requests – CoF

99.64%

Accounts

99.5%

Balances

99.5%

Beneficiaries

99.5%

Direct Debits

99.5%

Payments – AIS

99.5%

Payments – CoF

99.64%

Payments – PIS

99.56%

Products

99.5%

Standing Orders – AIS

99.5%

Standing Orders – PIS

99.56%

Transactions

99.5%

Santander UK plc Availability by Endpoint Category:

September 2021
Account Requests – AIS

99.89%

Account Requests – CoF

99.89%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – AIS

100.0%

Payments – CoF

99.89%

Payments – PIS

99.63%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.63%

Statements

99.89%

Transactions

99.89%

UBN Availability by Endpoint Category:

September 2021
Account Requests – AIS

99.49%

Account Requests – CoF

99.78%

Accounts

99.49%

Balances

99.49%

Beneficiaries

99.49%

Direct Debits

99.49%

Payments – AIS

99.49%

Payments – CoF

99.63%

Payments – PIS

99.57%

Products

99.49%

Standing Orders – AIS

99.49%

Standing Orders – PIS

99.57%

Transactions

99.49%

September 2021

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Average weighted API availability

99.40%

Core hours (06:00-00:00)

99.56%

Non core hours (00:00-06:00)

99.11%

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland or NatWest Group as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

September 2021

Average API availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland or NatWest Group as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

September 2021

Core hours by brand (06:00 – 0:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland or NatWest Group as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

September 2021

Non core hours by brand (00:00 – 6:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland or NatWest Group as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

September 2021

AIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland or NatWest Group as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

September 2021

PIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland or NatWest Group as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

September 2021

API availability by category – weighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

September 2021
Account Requests – AIS

97.97%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

96.59%

Payments – PIS

95.25%

Products

100.0%

Standing Orders – AIS

100.0%

Statements

100.0%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

September 2021
Account Requests – AIS

98.35%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

99.84%

Payments – PIS

95.76%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

96.72%

Statements

100.0%

Transactions

100.0%

Bank of Scotland Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.99%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Barclays Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

99.75%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

99.75%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

September 2021
Account Requests – AIS

98.75%

Accounts

98.75%

Balances

98.75%

Beneficiaries

98.75%

Direct Debits

98.75%

Payments – AIS

98.75%

Payments – PIS

98.75%

Products

98.75%

Standing Orders – AIS

98.75%

Standing Orders – PIS

99.58%

Statements

98.75%

Transactions

98.75%

Danske Bank Availability by Endpoint Category:

September 2021
Account Requests – AIS

98.8%

Account Requests – CoF

100.0%

Accounts

97.12%

Balances

97.13%

Beneficiaries

98.4%

Direct Debits

99.54%

Payments – AIS

100.0%

Payments – CoF

98.18%

Payments – PIS

98.5%

Products

100.0%

Standing Orders – AIS

99.54%

Standing Orders – PIS

99.78%

Transactions

97.19%

First Direct Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.98%

Beneficiaries

99.98%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.83%

Halifax Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.98%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

HSBC Business Availability by Endpoint Category:

September 2021
Account Requests – AIS

99.88%

Account Requests – CoF

100.0%

Accounts

99.31%

Balances

99.48%

Beneficiaries

99.95%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.62%

HSBC Personal Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

98.1%

Accounts

99.99%

Balances

99.97%

Beneficiaries

99.97%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

99.98%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.84%

Lloyds Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.99%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

MBNA Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

99.92%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Statements

100.0%

Transactions

99.93%

Nationwide Building Society Availability by Endpoint Category:

September 2021
Account Requests – AIS

100.0%

Account Requests – CoF

98.92%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.08%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.98%

Santander UK plc Availability by Endpoint Category:

September 2021
Account Requests – AIS

99.89%

Account Requests – CoF

99.89%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – CoF

99.89%

Payments – PIS

99.63%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.64%

Statements

99.89%

Transactions

99.89%

September 2021

Average API response times

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in September.

Average API Response Time

466 milliseconds

Notes on the data: This chart includes data from 9 providers and 18 brands in total.

September 2021

Average API availability by brand

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in September.

Notes on the data: This chart includes data from 9 providers and 18 brands in total.

September 2021

Response times by brand

Select an account provider

AIB (NI) Response times (milliseconds):

September 2021
Account Requests – AIS

480ms

Accounts

493ms

Balances

74ms

Beneficiaries

117ms

Direct Debits

90ms

Payments – CoF

237ms

Payments – PIS

106ms

Products

92ms

Standing Orders – AIS

137ms

Transactions

174ms

AIB Group (UK) p.l.c. Response times (milliseconds):

September 2021
Account Requests – AIS

487ms

Accounts

475ms

Balances

72ms

Beneficiaries

203ms

Direct Debits

80ms

Payments – CoF

250ms

Payments – PIS

104ms

Products

80ms

Standing Orders – AIS

111ms

Standing Orders – PIS

117ms

Statements

17ms

Transactions

134ms

Bank of Ireland UK Response times (milliseconds):

September 2021
Account Requests – AIS

265ms

Accounts

450ms

Balances

468ms

Beneficiaries

744ms

Direct Debits

7ms

Payments – AIS

748ms

Payments – PIS

664ms

Products

547ms

Standing Orders – AIS

615ms

Standing Orders – PIS

1,831ms

Statements

722ms

Transactions

454ms

Bank of Scotland Response times (milliseconds):

September 2021
Account Requests – AIS

333ms

Account Requests – CoF

675ms

Accounts

233ms

Balances

267ms

Beneficiaries

402ms

Direct Debits

433ms

Payments – CoF

326ms

Payments – PIS

857ms

Products

415ms

Standing Orders – AIS

442ms

Standing Orders – PIS

565ms

Statements

575ms

Transactions

350ms

Barclays Response times (milliseconds):

September 2021
Account Requests – AIS

183ms

Account Requests – CoF

392ms

Accounts

400ms

Balances

357ms

Beneficiaries

422ms

Direct Debits

422ms

Payments – AIS

14ms

Payments – PIS

402ms

Products

713ms

Standing Orders – AIS

344ms

Standing Orders – PIS

407ms

Statements

50ms

Transactions

404ms

Cater Allen Response times (milliseconds):

September 2021
Account Requests – AIS

148ms

Accounts

120ms

Balances

87ms

Beneficiaries

40ms

Direct Debits

40ms

Payments – AIS

40ms

Payments – PIS

150ms

Products

62ms

Standing Orders – AIS

41ms

Standing Orders – PIS

250ms

Statements

39ms

Transactions

88ms

Danske Bank Response times (milliseconds):

September 2021
Account Requests – AIS

194ms

Account Requests – CoF

221ms

Accounts

969ms

Balances

442ms

Beneficiaries

927ms

Direct Debits

728ms

Payments – AIS

603ms

Payments – CoF

375ms

Payments – PIS

459ms

Products

231ms

Standing Orders – AIS

1,126ms

Standing Orders – PIS

367ms

Transactions

998ms

First Direct Response times (milliseconds):

September 2021
Account Requests – AIS

210ms

Account Requests – CoF

572ms

Accounts

432ms

Balances

470ms

Beneficiaries

592ms

Direct Debits

605ms

Payments – AIS

828ms

Payments – CoF

671ms

Payments – PIS

326ms

Products

850ms

Standing Orders – AIS

720ms

Standing Orders – PIS

400ms

Transactions

597ms

Halifax Response times (milliseconds):

September 2021
Account Requests – AIS

330ms

Account Requests – CoF

621ms

Accounts

233ms

Balances

270ms

Beneficiaries

393ms

Direct Debits

435ms

Payments – CoF

323ms

Payments – PIS

841ms

Products

412ms

Standing Orders – AIS

437ms

Standing Orders – PIS

658ms

Statements

905ms

Transactions

352ms

HSBC Business Response times (milliseconds):

September 2021
Account Requests – AIS

248ms

Account Requests – CoF

1,215ms

Accounts

590ms

Balances

596ms

Beneficiaries

790ms

Direct Debits

1,680ms

Payments – AIS

2,315ms

Payments – CoF

1,050ms

Payments – PIS

979ms

Products

900ms

Standing Orders – AIS

1,600ms

Standing Orders – PIS

495ms

Transactions

727ms

HSBC Personal Response times (milliseconds):

September 2021
Account Requests – AIS

210ms

Account Requests – CoF

589ms

Accounts

415ms

Balances

464ms

Beneficiaries

577ms

Direct Debits

591ms

Payments – AIS

1,016ms

Payments – CoF

656ms

Payments – PIS

342ms

Products

835ms

Standing Orders – AIS

751ms

Standing Orders – PIS

372ms

Transactions

600ms

Lloyds Response times (milliseconds):

September 2021
Account Requests – AIS

330ms

Account Requests – CoF

655ms

Accounts

233ms

Balances

267ms

Beneficiaries

398ms

Direct Debits

435ms

Payments – AIS

1,122ms

Payments – CoF

321ms

Payments – PIS

880ms

Products

413ms

Standing Orders – AIS

439ms

Standing Orders – PIS

808ms

Statements

912ms

Transactions

351ms

MBNA Response times (milliseconds):

September 2021
Account Requests – AIS

347ms

Accounts

234ms

Balances

357ms

Beneficiaries

329ms

Direct Debits

274ms

Products

200ms

Standing Orders – AIS

282ms

Statements

527ms

Transactions

379ms

Nationwide Building Society Response times (milliseconds):

September 2021
Account Requests – AIS

91ms

Account Requests – CoF

470ms

Accounts

572ms

Balances

490ms

Beneficiaries

534ms

Direct Debits

262ms

Payments – AIS

1,572ms

Payments – CoF

517ms

Payments – PIS

547ms

Products

459ms

Standing Orders – AIS

186ms

Standing Orders – PIS

442ms

Statements

1,473ms

Transactions

383ms

NWB Response times (milliseconds):

September 2021
Account Requests – AIS

121ms

Account Requests – CoF

290ms

Accounts

549ms

Balances

365ms

Beneficiaries

289ms

Direct Debits

241ms

Payments – AIS

386ms

Payments – CoF

214ms

Payments – PIS

517ms

Products

205ms

Standing Orders – AIS

292ms

Standing Orders – PIS

473ms

Transactions

432ms

RBS Response times (milliseconds):

September 2021
Account Requests – AIS

133ms

Account Requests – CoF

267ms

Accounts

572ms

Balances

351ms

Beneficiaries

270ms

Direct Debits

224ms

Payments – AIS

310ms

Payments – CoF

232ms

Payments – PIS

796ms

Products

128ms

Standing Orders – AIS

220ms

Standing Orders – PIS

453ms

Transactions

391ms

Santander UK plc Response times (milliseconds):

September 2021
Account Requests – AIS

650ms

Account Requests – CoF

848ms

Accounts

703ms

Balances

742ms

Beneficiaries

979ms

Direct Debits

734ms

Payments – CoF

814ms

Payments – PIS

414ms

Products

627ms

Standing Orders – AIS

735ms

Standing Orders – PIS

542ms

Statements

753ms

Transactions

976ms

UBN Response times (milliseconds):

September 2021
Account Requests – AIS

156ms

Account Requests – CoF

306ms

Accounts

516ms

Balances

478ms

Beneficiaries

276ms

Direct Debits

234ms

Payments – AIS

334ms

Payments – CoF

273ms

Payments – PIS

515ms

Products

238ms

Standing Orders – AIS

216ms

Standing Orders – PIS

483ms

Transactions

491ms

September 2021

Successful API calls

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

Successful API calls

Total calls 778,949,642 % of overall total calls 98.33%

AIS

Total calls 703,817,353 % of overall total calls 88.84%

PIS

Total calls 9,811,645 % of overall total calls 1.24%
September 2021

Successful API calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

September 2021

Successful AIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

September 2021

Successful PIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

September 2021

Successful payment initiation requests by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

September 2021

Failed API calls

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

Failed API Calls

Total calls 13,260,879 % of overall total calls 1.67%

Business

Total calls 11,055,430 % of overall total calls 1.40%

Technical

Total calls 2,205,449 % of overall total calls 0.28%

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

September 2021

Failed API calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

Failed Technical calls

Failed Business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

September 2021

Failed business calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

Failed business calls as % of total calls

Volume of failed business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

September 2021

Failed technical calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

Failed technical calls as % of total calls

Volume of failed technical calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

September 2021

Rejected API calls

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.

Rejected API Calls

Total calls 566,612 % of overall total calls 0.072%
September 2021

Rejected API calls by brand

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in September.