API Performance Stats

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

March 2021: Please note that this month’s Average API Availability figures have been disproportionately affected by the data provided by a single ASPSP, who experienced extended downtime on a single endpoint that typically accounts for <0.05% of API call volumes – Average API Availability excluding the affected endpoint was 99.22%.

Notes on the data: Average API availability is based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Data to calculate weighted availability was not collected prior to September 2019, and does not include Bank of Ireland as data is not provided.

Successful API calls

This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Successful Payments

This chart shows the number of successful payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking since July 2020: July 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

Average API call response times

This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs.

Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking: May 2018 – 8 providers; August 2018 – 9 providers, 16 brands; June 2019 – 9 providers, 17 brands; July 2019 – 9 providers, 18 brands; May 2020 – 9 providers, 19 brands; September 2021 – 9 providers, 18 brands.

November key performance metrics

99.30%

Average API availability – unweighted

489ms

Average API response time

99.15%

Successful API calls (%)

99.72%

Average API availability – weighted

804.3m

Successful API calls (actual)

0.93%

Failed/Rejected API calls

November 2021

Average API availability – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Average API availability

99.30%

Core hours (06:00-00:00)

99.52%

Non core hours (00:00-06:00)

98.65%

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

November 2021

Average API availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

November 2021

Core hours by brand (06:00 – 0:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

November 2021

Non core hours by brand (00:00 – 6:00) – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

November 2021

AIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

November 2021

PIS availability by brand – unweighted

This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking.

Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.

November 2021

API availability by category – unweighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.83%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

99.83%

Payments – PIS

98.66%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.66%

Statements

100.0%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.83%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

99.77%

Payments – PIS

98.66%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.66%

Statements

100.0%

Transactions

100.0%

Bank of Ireland UK Availability by Endpoint Category:

November 2021
Account Requests – AIS

96.04%

Accounts

96.46%

Balances

96.46%

Beneficiaries

96.46%

Direct Debits

97.57%

Payments – AIS

96.6%

Payments – PIS

96.04%

Products

96.46%

Standing Orders – AIS

96.46%

Standing Orders – PIS

96.04%

Statements

96.46%

Transactions

96.46%

Bank of Scotland Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.89%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Barclays Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.17%

Account Requests – CoF

99.58%

Accounts

99.17%

Balances

99.17%

Beneficiaries

99.58%

Direct Debits

99.58%

Payments – AIS

99.58%

Payments – PIS

99.17%

Products

99.17%

Standing Orders – AIS

99.58%

Standing Orders – PIS

99.58%

Statements

99.58%

Transactions

99.17%

Danske Bank Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.76%

Account Requests – CoF

100.0%

Accounts

99.7%

Balances

99.71%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

99.77%

Payments – PIS

99.76%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.7%

First Direct Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.91%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.99%

Halifax Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.8%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

HSBC Business Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.34%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

HSBC Personal Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

99.99%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.91%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.99%

Lloyds Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.79%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

MBNA Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.78%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.78%

Nationwide Building Society Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.98%

Account Requests – CoF

98.87%

Accounts

99.86%

Balances

99.87%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

98.98%

Payments – CoF

99.99%

Payments – PIS

98.38%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.86%

NWB Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.94%

Account Requests – CoF

99.94%

Accounts

99.94%

Balances

99.94%

Beneficiaries

99.94%

Direct Debits

99.94%

Payments – AIS

99.94%

Payments – CoF

99.94%

Payments – PIS

99.92%

Products

99.94%

Standing Orders – AIS

99.94%

Standing Orders – PIS

99.92%

Statements

100.0%

Transactions

99.94%

RBS Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.89%

Account Requests – CoF

99.92%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – AIS

99.89%

Payments – CoF

99.89%

Payments – PIS

99.9%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.9%

Statements

100.0%

Transactions

99.89%

Santander UK plc Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.95%

Account Requests – CoF

99.95%

Accounts

99.95%

Balances

99.95%

Beneficiaries

99.95%

Direct Debits

99.95%

Payments – AIS

100.0%

Payments – CoF

99.95%

Payments – PIS

99.95%

Products

99.95%

Standing Orders – AIS

99.95%

Standing Orders – PIS

99.95%

Statements

99.95%

Transactions

99.95%

UBN Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.75%

Account Requests – CoF

99.82%

Accounts

99.75%

Balances

99.75%

Beneficiaries

99.75%

Direct Debits

99.75%

Payments – AIS

99.75%

Payments – CoF

99.75%

Payments – PIS

99.85%

Products

99.75%

Standing Orders – AIS

99.75%

Standing Orders – PIS

99.85%

Transactions

99.75%

November 2021

Average API availability – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Average weighted API availability

99.72%

Core hours (06:00-00:00)

99.82%

Non core hours (00:00-06:00)

99.55%

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

November 2021

Average API availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

November 2021

Core hours by brand (06:00 – 0:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

November 2021

Non core hours by brand (00:00 – 6:00) – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

November 2021

AIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

November 2021

PIS availability by brand – weighted

This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: Weighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Chart does not contain data for Bank of Ireland as it has not been provided.

Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.

 

November 2021

API availability by category – weighted

Select an account provider

AIB (NI) Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.83%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

99.83%

Payments – PIS

98.66%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.66%

Statements

100.0%

Transactions

100.0%

AIB Group (UK) p.l.c. Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.83%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

99.77%

Payments – PIS

98.66%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

98.73%

Statements

100.0%

Transactions

100.0%

Bank of Scotland Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.97%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Barclays Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

100.0%

Cater Allen Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.17%

Account Requests – CoF

99.58%

Accounts

99.17%

Balances

99.17%

Beneficiaries

99.58%

Direct Debits

99.58%

Payments – AIS

99.58%

Payments – PIS

99.17%

Products

99.17%

Standing Orders – AIS

99.58%

Standing Orders – PIS

99.62%

Statements

99.59%

Transactions

99.17%

Danske Bank Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.77%

Account Requests – CoF

100.0%

Accounts

99.7%

Balances

99.71%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

99.77%

Payments – PIS

99.77%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.7%

First Direct Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.96%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.99%

Halifax Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.93%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

HSBC Business Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

100.0%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.79%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

100.0%

HSBC Personal Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

99.99%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

100.0%

Payments – CoF

100.0%

Payments – PIS

99.98%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Transactions

99.99%

Lloyds Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Account Requests – CoF

100.0%

Accounts

100.0%

Balances

99.99%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – CoF

100.0%

Payments – PIS

99.93%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.99%

MBNA Availability by Endpoint Category:

November 2021
Account Requests – AIS

100.0%

Accounts

100.0%

Balances

99.78%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – PIS

100.0%

Products

100.0%

Standing Orders – AIS

100.0%

Statements

100.0%

Transactions

99.78%

Nationwide Building Society Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.98%

Account Requests – CoF

98.96%

Accounts

99.86%

Balances

99.87%

Beneficiaries

100.0%

Direct Debits

100.0%

Payments – AIS

98.98%

Payments – CoF

99.99%

Payments – PIS

99.41%

Products

100.0%

Standing Orders – AIS

100.0%

Standing Orders – PIS

100.0%

Statements

100.0%

Transactions

99.86%

NWB Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.94%

Account Requests – CoF

99.94%

Accounts

99.94%

Balances

99.94%

Beneficiaries

99.94%

Direct Debits

99.94%

Payments – AIS

99.94%

Payments – CoF

99.94%

Payments – PIS

99.92%

Products

99.94%

Standing Orders – AIS

99.94%

Standing Orders – PIS

99.92%

Statements

100.0%

Transactions

99.94%

RBS Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.89%

Account Requests – CoF

99.92%

Accounts

99.89%

Balances

99.89%

Beneficiaries

99.89%

Direct Debits

99.89%

Payments – AIS

99.89%

Payments – CoF

99.89%

Payments – PIS

99.9%

Products

99.89%

Standing Orders – AIS

99.89%

Standing Orders – PIS

99.9%

Statements

100.0%

Transactions

99.89%

Santander UK plc Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.95%

Account Requests – CoF

99.95%

Accounts

99.95%

Balances

99.95%

Beneficiaries

99.95%

Direct Debits

99.95%

Payments – CoF

99.95%

Payments – PIS

99.95%

Products

99.95%

Standing Orders – AIS

99.95%

Standing Orders – PIS

99.95%

Statements

99.95%

Transactions

99.95%

UBN Availability by Endpoint Category:

November 2021
Account Requests – AIS

99.75%

Account Requests – CoF

99.83%

Accounts

99.75%

Balances

99.75%

Beneficiaries

99.75%

Direct Debits

99.75%

Payments – AIS

99.75%

Payments – CoF

99.75%

Payments – PIS

99.85%

Products

99.75%

Standing Orders – AIS

99.75%

Standing Orders – PIS

99.85%

Transactions

99.75%

November 2021

Average API response times

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in November.

Average API Response Time

489 milliseconds

Notes on the data: This chart includes data from 9 providers and 18 brands in total.

November 2021

Average API availability by brand

This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in November.

Notes on the data: This chart includes data from 9 providers and 18 brands in total.

November 2021

Response times by brand

Select an account provider

AIB (NI) Response times (milliseconds):

November 2021
Account Requests – AIS

679ms

Account Requests – CoF

563ms

Accounts

898ms

Balances

70ms

Beneficiaries

122ms

Direct Debits

70ms

Payments – CoF

243ms

Payments – PIS

101ms

Products

74ms

Standing Orders – AIS

122ms

Standing Orders – PIS

196ms

Statements

10ms

Transactions

92ms

AIB Group (UK) p.l.c. Response times (milliseconds):

November 2021
Account Requests – AIS

684ms

Account Requests – CoF

544ms

Accounts

889ms

Balances

68ms

Beneficiaries

173ms

Direct Debits

75ms

Payments – CoF

258ms

Payments – PIS

108ms

Products

75ms

Standing Orders – AIS

112ms

Standing Orders – PIS

147ms

Statements

7ms

Transactions

87ms

Bank of Ireland UK Response times (milliseconds):

November 2021
Account Requests – AIS

229ms

Accounts

424ms

Balances

453ms

Beneficiaries

761ms

Direct Debits

32ms

Payments – AIS

603ms

Payments – PIS

851ms

Products

468ms

Standing Orders – AIS

605ms

Standing Orders – PIS

650ms

Statements

762ms

Transactions

451ms

Bank of Scotland Response times (milliseconds):

November 2021
Account Requests – AIS

322ms

Account Requests – CoF

657ms

Accounts

238ms

Balances

272ms

Beneficiaries

424ms

Direct Debits

650ms

Payments – CoF

317ms

Payments – PIS

886ms

Products

414ms

Standing Orders – AIS

633ms

Standing Orders – PIS

678ms

Statements

1,045ms

Transactions

351ms

Barclays Response times (milliseconds):

November 2021
Account Requests – AIS

192ms

Account Requests – CoF

440ms

Accounts

375ms

Balances

358ms

Beneficiaries

457ms

Direct Debits

461ms

Payments – AIS

238ms

Payments – PIS

390ms

Products

720ms

Standing Orders – AIS

373ms

Standing Orders – PIS

388ms

Statements

29ms

Transactions

417ms

Cater Allen Response times (milliseconds):

November 2021
Account Requests – AIS

99ms

Account Requests – CoF

269ms

Accounts

157ms

Balances

103ms

Beneficiaries

96ms

Direct Debits

94ms

Payments – AIS

87ms

Payments – PIS

123ms

Products

92ms

Standing Orders – AIS

92ms

Standing Orders – PIS

243ms

Statements

98ms

Transactions

125ms

Danske Bank Response times (milliseconds):

November 2021
Account Requests – AIS

201ms

Account Requests – CoF

124ms

Accounts

975ms

Balances

447ms

Beneficiaries

1,010ms

Direct Debits

1,320ms

Payments – AIS

638ms

Payments – CoF

382ms

Payments – PIS

460ms

Products

238ms

Standing Orders – AIS

1,403ms

Standing Orders – PIS

441ms

Transactions

969ms

First Direct Response times (milliseconds):

November 2021
Account Requests – AIS

183ms

Account Requests – CoF

609ms

Accounts

445ms

Balances

484ms

Beneficiaries

613ms

Direct Debits

173ms

Payments – AIS

417ms

Payments – CoF

694ms

Payments – PIS

309ms

Products

854ms

Standing Orders – AIS

171ms

Standing Orders – PIS

430ms

Transactions

613ms

Halifax Response times (milliseconds):

November 2021
Account Requests – AIS

321ms

Account Requests – CoF

667ms

Accounts

238ms

Balances

274ms

Beneficiaries

446ms

Direct Debits

695ms

Payments – CoF

315ms

Payments – PIS

888ms

Products

413ms

Standing Orders – AIS

651ms

Standing Orders – PIS

747ms

Statements

941ms

Transactions

354ms

HSBC Business Response times (milliseconds):

November 2021
Account Requests – AIS

248ms

Account Requests – CoF

1,006ms

Accounts

597ms

Balances

613ms

Beneficiaries

453ms

Direct Debits

563ms

Payments – AIS

930ms

Payments – CoF

1,374ms

Payments – PIS

1,057ms

Products

902ms

Standing Orders – AIS

771ms

Standing Orders – PIS

552ms

Transactions

726ms

HSBC Personal Response times (milliseconds):

November 2021
Account Requests – AIS

183ms

Account Requests – CoF

601ms

Accounts

435ms

Balances

484ms

Beneficiaries

604ms

Direct Debits

623ms

Payments – AIS

485ms

Payments – CoF

691ms

Payments – PIS

300ms

Products

849ms

Standing Orders – AIS

768ms

Standing Orders – PIS

361ms

Transactions

622ms

Lloyds Response times (milliseconds):

November 2021
Account Requests – AIS

321ms

Account Requests – CoF

704ms

Accounts

238ms

Balances

272ms

Beneficiaries

445ms

Direct Debits

681ms

Payments – CoF

312ms

Payments – PIS

914ms

Products

413ms

Standing Orders – AIS

631ms

Standing Orders – PIS

859ms

Statements

955ms

Transactions

350ms

MBNA Response times (milliseconds):

November 2021
Account Requests – AIS

335ms

Accounts

238ms

Balances

378ms

Beneficiaries

330ms

Direct Debits

258ms

Products

206ms

Standing Orders – AIS

316ms

Statements

553ms

Transactions

393ms

Nationwide Building Society Response times (milliseconds):

November 2021
Account Requests – AIS

91ms

Account Requests – CoF

588ms

Accounts

467ms

Balances

453ms

Beneficiaries

566ms

Direct Debits

754ms

Payments – AIS

2,309ms

Payments – CoF

481ms

Payments – PIS

454ms

Products

458ms

Standing Orders – AIS

336ms

Standing Orders – PIS

1,205ms

Statements

1,291ms

Transactions

334ms

NWB Response times (milliseconds):

November 2021
Account Requests – AIS

121ms

Account Requests – CoF

549ms

Accounts

531ms

Balances

365ms

Beneficiaries

280ms

Direct Debits

238ms

Payments – AIS

374ms

Payments – CoF

216ms

Payments – PIS

564ms

Products

196ms

Standing Orders – AIS

342ms

Standing Orders – PIS

491ms

Statements

56ms

Transactions

424ms

RBS Response times (milliseconds):

November 2021
Account Requests – AIS

135ms

Account Requests – CoF

590ms

Accounts

557ms

Balances

378ms

Beneficiaries

269ms

Direct Debits

225ms

Payments – AIS

355ms

Payments – CoF

239ms

Payments – PIS

606ms

Products

126ms

Standing Orders – AIS

227ms

Standing Orders – PIS

610ms

Statements

93ms

Transactions

413ms

Santander UK plc Response times (milliseconds):

November 2021
Account Requests – AIS

600ms

Account Requests – CoF

701ms

Accounts

653ms

Balances

744ms

Beneficiaries

893ms

Direct Debits

737ms

Payments – CoF

828ms

Payments – PIS

483ms

Products

632ms

Standing Orders – AIS

736ms

Standing Orders – PIS

635ms

Statements

705ms

Transactions

828ms

UBN Response times (milliseconds):

November 2021
Account Requests – AIS

150ms

Account Requests – CoF

931ms

Accounts

518ms

Balances

484ms

Beneficiaries

276ms

Direct Debits

264ms

Payments – AIS

436ms

Payments – CoF

279ms

Payments – PIS

619ms

Products

191ms

Standing Orders – AIS

213ms

Standing Orders – PIS

606ms

Transactions

502ms

November 2021

Successful API calls

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

Successful API calls

Total calls 804,284,808 % of overall total calls 99.15%

AIS

Total calls 711,008,831 % of overall total calls 87.65%

PIS

Total calls 12,026,775 % of overall total calls 1.48%
November 2021

Successful API calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

November 2021

Successful AIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

November 2021

Successful PIS calls by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

November 2021

Successful payment initiation requests by brand

This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

November 2021

Failed API calls

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

Failed API Calls

Total calls 6,886,610 % of overall total calls 0.85%

Business

Total calls 5,781,754 % of overall total calls 0.71%

Technical

Total calls 1,104,856 % of overall total calls 0.14%

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

November 2021

Failed API calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

Failed Technical calls

Failed Business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

November 2021

Failed business calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

Failed business calls as % of total calls

Volume of failed business calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

November 2021

Failed technical calls by brand

This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

Failed technical calls as % of total calls

Volume of failed technical calls

Notes on the data: The data does not include abandoned authorisations.

Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.

November 2021

Rejected API calls

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.

Rejected API Calls

Total calls 636,784 % of overall total calls 0.079%
November 2021

Rejected API calls by brand

This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in November.