Open Banking Privacy Notice

Open Banking Limited is a private company incorporated and registered in England with company number 10440081 8th Floor, 100 Bishopsgate, London, EC2N 4AG (referred to as “OBIE”, “we”, “us”, or our” in this Privacy Notice). OBIE is committed to respecting the privacy of everyone about whom we process personal data.

We process personal data about individuals (“you”, “your”) who:

We do not process any personal data belonging to customers of open banking enabled services. You can find out more about our role in our Customer FAQs. If you need further information about any of the terms used in this Privacy Notice, the Glossary is a great place to look.

If you work, or have worked, at OBIE and have a question about the use of personal data relating to you, or you would like to exercise your rights in respect of that data, please contact A separate privacy notice is in place for those who work for OBIE.

This Privacy Notice explains how we use your personal data. It may be amended from time to time so please check back on a regular basis.

We collect and store (and may share) the information detailed below and are responsible for how it is used. If you have a question in relation to your personal data processed by us, then please email

Lawful Bases

We process your data on the following lawful bases:

Some of these bases will overlap and there may be several bases that justify use of your personal data.  We may also process your data based on your consent where you have requested us to keep you informed about our work or activities and you can withdraw your consent at any time by contacting  We review the bases for our processing decisions carefully and you can object to these activities at any time (see the “Your Rights” section of this Privacy Notice).

Retention Periods

We have a data retention policy that ensures we don’t use or store your personal data for longer than necessary. We consider the following areas determining retention periods: guidance from the Information Commissioner’s Office and industry best practice; the use(s) of the personal data; the business rationale for collection and expiry of the purpose for which personal data was collected; our ongoing ability to ensure the accuracy of the personal data; and our legal and regulatory requirements.

What Personal Data We Collect & Why

Browsing our website or downloading any OB publication:

If you browse our website ( or any related microsites (including, together the “Site(s)”) without registering or logging in, your IP address is collected and stored for 26  months to compile statistical analysis of the pages of the Site(s) you visit and to help us develop our business, products, services and Site(s).

If you download a publication from our website such as a report you may be asked to voluntarily provide your name, your place of work or company, your email address and the country you are downloading the publication from.  Where provided, we will use this information in our legitimate interests to create a record in our database, inform us of the country our publication is being downloaded to and if it is downloaded by someone from a type of organisation involved in our ecosystem.  This is so we can identify which publications are of more interest, how well we are reaching our stakeholders and others interested in our work and activities and whether events we may be participating in around the time of the download appear successful in raising awareness of our publications.  Any analysis or information created for such purposes will be anonymised and your personal data provided for such purposes will be purged within one month unless you are already recorded in our database for any other purpose set out in this notice.

Keeping you informed about Open Banking

You have the option of asking to be kept informed about OBIE’s activities (including marketing) by registering via our website or by providing your contact details to our staff. When you do this, we will send you updates about Open Banking and news about open banking-related activities which we think may be of interest to you. We will use this information to send you news and updates or invitations to participate in our activities, unless you ask us not to.

Additionally, we use your information:

The use of this information is necessary to support the legitimate interests of OBIE in developing the open banking ecosystem.

Open Banking Services

We also use your information to:

If your company or employer enrols in the Open Banking Directory (the “Directory”) and/or Confirmation of Payee (“CoP”) services, we will collect the name, job title, email address and phone number for the nominated primary business contact and nominated contacts. We require this information for each Participant. This information will also be used by OBIE to communicate with your company or employer during the course of their participation in the Directory or CoP.

Additionally, we will collect the name, job title, email address and phone number of any technical contacts who raise a ticket via the Open Banking Service Desk.

Open Banking Service Desk

The technical contacts and business contact information is also  made available to other enrolled Participants in the Open Banking Services to enable them to contact you directly during the course of your participation in the Directory when necessary (e.g. when diagnosing technical connection problems between entities or when resolving payment service user enquiries or disputes).

Enrolment, Operations Security and Integrity

In the course of processing your enrolment you will be asked to provide both a copy of your passport or national identity card, and a copy of a document verifying your residential address. We will use and share (with our third party processors) this information to verify your identity which is necessary to prevent fraudulent use of Open Banking’s services.

As part of that identification and specifically for the purposes of enrolment and to prevent fraud, we may also receive information about you from third parties (such as, but not limited to, fraud prevention or credit reference agencies).

We also collect the following information every time you use Open Banking services:

The use of this information is necessary to support the legitimate interests of OBIE to protect the operations, security and integrity of Open Banking services and for help in troubleshooting problems.

This information may be retained for up to six years as it may be required to establish, exercise or defend legal claims.

Participation in Open Banking Working Groups and Consultative Forums

If you participate in any Open Banking working groups, consultative forums (or similar), your personal details, typically your name, job title and the organisation you represent, may appear in agendas, minutes and reports. OBIE processes this data in accordance with its legal obligations. Meetings requiring minuting or other record keeping are typically recorded (through transcripts and/or audio recordings) in accordance with OBIE’s legitimate interests.

Cyber Fraud Information Exchange

If you register on the Open Banking Cyber Fraud Information Exchange (the “Information Exchange”), we will collect your name and email address as part of the registration. This information will also be used by OBIE to communicate with you about your participation in the Information Exchange and to support collaboration with the Open Banking ecosystem.

This data will also be processed if you use associated tools available on the Information Exchange.

Journalists and Stakeholders

One of OBIE’s core missions is to explain how Open Banking works and our role in the payments and FinTech ecosystem. To facilitate this, OBIE maintains contact information (name, email address, phone numbers) of journalists and stakeholders. Generally we have this information because you have given it to us. If you’d like us to stop talking to you about Open Banking, then please let your contact know or alternatively email and we’ll make sure this happens.

Sharing Your Information

We use a number of other companies to help us provide the Open Banking services. These third parties act on our instructions and carry out services on our behalf – they are processors.

And, if you enrol in the Open Banking Services your data will also be processed by these third parties:

Where it is strictly necessary and / or to meet our legal obligations, we may share your information with other third parties such as:

Data Export

Your personal data may sometimes be transferred to countries outside the UK or the EEA that may provide lesser rights for the protection of your personal data. Where we conduct such transfers, we take all appropriate safeguards to ensure that your personal data remains protected, in accordance with applicable privacy legislation and this Privacy Notice. Such protections include implementing Standard Contractual Clauses, relying on data protection adequacy decisions by the UK or the European Commission, or any such similar provisions which offer the security and protection mandated by legislation and this Privacy Notice. If you would like further information in respect of a particular processing operation please contact

Your Rights

You have rights under data protection laws in relation to your personal data. In particular, you may have rights to:

If you wish to exercise any of your above rights, or if you have any questions or concerns about our Privacy Notice or personal data we hold about you please contact

You also have the right to complain to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office at, call its helpline on +44 (0)303 123 1113, or in writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane

You also have the right to seek a judicial remedy.