Banking Satisfaction Survey The CMA publishes latest Banking Service Quality Indicators 15 August 2024
Compare bank service levels Every six months, the Competition and Markets Authority (CMA) publishes independent data that enables people to compare the service levels they receive from banks for personal and business current accounts. The results show customers how their bank is ranked on quality of service and make it easier for people to compare offers, including a league table showing how personal and business current account holders rated the quality of their experience. This promotes competition between providers, resulting in better experiences for all account holders. These indicators are one of the measures required as part of the Retail banking market investigation. Read the independent reports You can read the latest research from Ipsos Mori and BVA BDRC below, including detail on the underlying data and collection methodology. Ipsos report – personal current accountsBVA BDRC report – business accounts Great BritainGreat BritainNorthern IrelandNorthern Ireland Ipsos report – an independent survey asked approximately 1,000 customers of each of the 16 largest personal current account providers in Great Britain and approximately 500 customers of each of the 11 largest personal current account providers in Northern Ireland if they would recommend their provider to friends and family. BVA BDRC report – an independent survey asked approximately 1200 customers of each of the 15 largest business current account providers in Great Britain and approximately 600 customers of each of the five largest business current account providers in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs). Application Programming Interfaces (APIs) This API Dashboard provides a list of open data API end points. This data includes product information, ATM and branch locations plus information and metrics about service quality. You can access both APIs here: Open Banking Service Quality Indicators API Contact usIf you have any queries about the Service Quality Indicators API, please email us at ServiceDesk@openbanking.org.uk or press@openbanking.org.uk.