Customer Experience Guidelines

7 September 2018

This document brings together regulatory requirements and extensive customer research to provide customer experience guidelines and examples of customer journeys for third party providers and account providers. They are designed to encourage adoption of Open…

Document Format: PDF

Implementation Entity Steering Group (IESG) Minutes - 6 Sept 2018

6 September 2018

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Guidelines for Open Data Participants

23 July 2018

Guidelines describing and providing direction on the roles and responsibilities of open data participants. (Version 2.0, July 2018)

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Dispute Management System: Code of Best Practice

15 July 2018

This Code of Best Practice sets out the principles and best practice standards to be adhered to when following the Dispute Management System. (Version 2.0, July 2018)

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Launch Support

20 June 2018

An overview of how Launch Support assists participants and Technical Service Providers (TSPs) from testing through to go live.

Document Format: PDF