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Complaints and Disputes Resolution Procedure

12 January 2018

This document is available to any entity that may have a complaint against the Open Banking Implementation Entity, provided that they have enrolled or submitted their application for enrolment onto the Directory.

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How to Guide: Consent Model, Part 2 - User Experience

21 December 2017

This guide should be read alongside Part 1 and provides insights and recommendations that could be used within the Consent Model based on extensive customer research. It will be useful for any participant (both ASPSPs…

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How to Guide: Consent Model, Part 1 - Implementation

20 December 2017

This guide describes how Account Servicing Payment Service Providers (ASPSPs) and Third Party Providers (TPPs) should implement the customer consent, authentication and authorisation steps (Consent Model) in the context of the Open Banking Read/Write API…

Document Type: Adobe Portable Document Format

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